Pet Care Assistant (Kennel Assistant) - Pacific Beach

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SUMMARY OF JOB PURPOSE AND FUNCTION
The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets.

ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the *Five Principles of Mars, Inc. within self and team.

*THE FIVE PRINCIPLES
Quality – The consumer is our boss, quality is our work and value for money is our goal.
Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support
the responsibility of others.
Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency – We use resources to the full, waste nothing and do only what we can do best.
Freedom – We need freedom to shape our future; we need profit to remain free.

Must be able to stay on task and follow checklists to ensure cleanliness of the hospital at all times. This includes, but is not limited to: laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols.

Stocking and preparing the treatment room and exam rooms with all necessary medical items and supplies for the veterinary team.

Cleaning the surgical suite, dental suite and instruments.

Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary
technician).

May be asked to hold or restrain pets during examination or treatments.

May be asked to help prepare routine in-house laboratory tests as allowed by state rules and regulations.

Other job duties as assigned.

CAPABILITIES AND EXPERIENCE (CAN DO)
Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.

Correctly spells commonly used English words and job specific terms.

Demonstrates exceptionally strong written and verbal communication skills.

Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.

Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent ability to convert units of measurement.

Computer skills – Comfortably and confidently uses a computer.
 

ATTITUDES (WILL DO)
Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.

Takes on additional responsibility when both big and small tasks need to be done.

Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

Cooperativeness – Willing to work with others, collaborating and compromising where necessary;promptly share relevant information with others.

Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.

Independence – Able and willing to perform tasks and duties without supervision.

Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS
Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

This position requires special hours including working weekends and evenings.

Must have mental processes for reasoning, remembering, mathematics and language ability (reading,writing, and speaking the English language) to perform the duties prof