Manager, Sales Operations

We are looking for an energetic, highly motivated Manager with demonstrated experience working with product managers, project management, reporting and analytics, and working in Salesforce. You will report to the Director of strategy & Operations for Global Sales and will work closely with both the Sales Enablement team, to manage key products that are critical for the success of LHW. This includes, but is not limited to, Salesforce, client-facing information portals, and automation tools. You will also support the Director of strategy & Operations with overall Sales strategy and general management of the Sales team.

You will work with our teams across the globe to identify needs to enable those teams to create value for all key customer B2B segments, including our Member hotels and the Sales segments. This is a great role to grow your project management skills, work closely with the product management process, drive change across large teams, and play a critical role in supporting the success of our Sales strategies.

This is a full-time position, based in New York City. We have a hybrid work model; the Manager, Sales Operations is expected to report to the NYC office 2 days per week. 

 

In this role you will:

• Be the subject matter expert on the Sales business and represent those priorities and points of view in regard to development and enhancements of key platforms and tools.
• Taking a customer-backed and evidence-based approach to defining, executing, and delivering a product roadmap and product strategy.
• Collaborate with cross-functional teams including Sales, Membership, Marketing, IT and Product Management to develop Sales enablement strategies, tools and materials.

• Work closely with Sales teams and the Salesforce CRM product team to understand pain points and enhance Salesforce product capabilities.
• Lead the advancement of one of our key customer-facing tools, the Sales Portal.

• Influencing internal stakeholders to use our products and sharing with them the outcomes we are enabling to strengthen investment.

• Drive change management and adoption of new Salesforce capabilities.
• Create and maintain relevant content such as playbooks, SOPs, product training materials, and presentations.
• Support the Director, Sales Strategy & Operations with overall Sales strategy.

 

The ideal candidate will have:

• Excitement to learn about the travel industry.
• Experience working closely with product managers.
• A comfort in working in grey space: you excel at working through ambiguity and the change management that comes with establishing teams to drive clear, actionable outcomes.
• Excellent communication and relationship management skills: you are an effective communicator and storyteller, and are comfortable conversing with engineering teams, stakeholders, and senior leaders.
• Bachelor’s degree

• 3-5 years of experience in a similar role, preferably in a project management or product management role
• Strong quantitative and analytical skills with recent project experience
• Strong PowerPoint and Excel skills
• Pre-existing knowledge of Salesforce
• Imperative to have good collaboration and communication skills with the ability to interact cross-functionally as you will be working with global teams and receiving a lot of requests.
• Thrive in an environment with dynamic needs and projects.
• Can-do attitude with high attention to detail
• Exceptional problem-solving skills
• Growth mindset
• Excellent execution skills
• Hospitality experience is not required.

 

Compensation

Expected Salary: $90,000-100,000*

Target Incentive bonus: 10%

*Actual compensation within that range will be dependent upon the individual's skills, experience, and location.

 

Benefits

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

• 22 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a personal holiday
• Medical coverage available within the first month
• Health Savings Account (HSA) with Company contribution
• 401(k) company match up to 4% of salary
• Up to $500 for home office setup credit
• Up to $500 travel credit that supports and encourages our employees’ passion for travel
• Unlimited access to financial advisors

 

About The Leading Hotels of the World, Ltd. (LHW) 
Comprised of more than 400 hote