Principal Associate, Project Manager - Well Managed Team

Principal Associate, Project Manager - Well Managed Team

Capital One’s Card Core Customer Data Management team is responsible for managing and monitoring controls for all Customer Data. This team is an instrumental part of the Credit Card Core Platform to ensure that all data is accurate before cascading to other teams. We are seeking a highly detail oriented Project Manager that is passionate about risk and control management. You’ll be partnering closely with members of our tech teams, such as Data Analysts, as well as upstream and downstream partners. 

Successful candidates will demonstrate a proven track record of project and program delivery; change resiliency to maintain momentum in a dynamic, fast-paced and complex environment and among competing priorities; and strong partnership and communication skills to engage and influence critical stakeholders. This role is ideal for someone with strong leadership skills, who can support transformational change and deliver game-changing value. The preferred candidate will have experience working in Compliance and/or Risk Management organizations within a major financial company, with a solid understanding of process management frameworks, risk and control methodology, control testing methodology, and regulatory requirement management and applicability. Experience with automated/hybrid control testing is also a plus.

On any given day you will be: 

• Overseeing the project management lifecycle for control-related initiatives, ensuring timely execution, clear communication, and adherence to quality standards.

• Solving complex problems and consulting on new capabilities by leveraging your payments subject matter expertise

• Partnering with Risk Management to identify, assess, and mitigate potential risks involving data management and data movement system.

• Collaborating with Product Management and Technology teams to integrate effective controls into the design and development of new and existing payment features.

• Driving the implementation of preventive controls to minimize risk events and improve operational efficiency.

Responsibilities:

• Supporting end to end testing of controls: 

  • Performing proper planning to execute the required test process steps by established deadlines with minimal supervision

  • Assessing Operational and Design Effectiveness of automated/hybrid/manual controls in adherence with enterprise standards and internal requirements for control testing 

  • Creating and maintaining adequate testing support documentation such as BRDs, rationale, and finding/issues reports

  • Learn/perform code reviews in support of automated/hybrid controls 

  • Identifying internal control weaknesses and recommending remediation to strengthen the control environment

  • Learn/perform Quality Assurance reviews of completed test workbooks and results

  • Supporting process documentation creation and revision

• Conducting research to determine root cause for system and process breakdowns and identifying sustainable enhancements

• Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.

• Identifying areas for process improvement and executing on the Well Managed agenda within US Card to drive sustainability, automation, enable ownership, and strengthen the control ecosystem

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 3 Years of Project or Process Management experience

• At least 2 year of experience in Risk Controls or Auditing

• At least 1 year of experience with Excel or Google Sheets

Preferred Qualifications:

• Masters degree or MBA

• 3+ years of experience in Project Management 

• 2+ years of Technology Project Delivery experience

• 2+ years of experience in Risk Controls or Auditing

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