Equipment Service Technician

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals.  You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical and electronic units.  

 

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful. 

 

Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Focus & Retention – 30% 
Customer Growth – 10%


This is a remote based Customer facing position. To support and service our customers in this assigned territory, candidates must be based out of one of the following states: California. This is a remote role with the expectation of frequent travel up 10%. This is a remote role; occasional travel may be required per business and or team needs. 

What you will do as an Equipment Service Technician

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues. 
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.       

The Experience, Skills and Abilities Needed

Required

 

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
• Ability to travel overnight up to 10%.
• Must be able to be compliant with hospital/customer credentialing requirements.

*Associates degree or related certifications in technical/mechanical area, competitive equipment training, or related military experience may be considered towards technical experience requirement.    

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

 

• Base Salary + Incentive Compensation Program
• Company Vehicle 
• Cell Phone 
• Robust Sales Training Program
• Flexible Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts

 

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 Pay range for this opportunity is $52,000.00 - $72,712.50.Elgible for bonus participation. 

 

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor marke