Senior Product Manager

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Job Description:

The Senior Product Manager will be responsible for the strategy, roadmap and delivery of a product or product features. The role involves working with cross-functional teams and may include marketing, forecasting, sales, finance, customer success and other product managers.

This role spans many types of activities, from strategic to tactical. A Product Manager provides cross-functional leadership and bridges organizational gaps between different functional groups, most often between engineering, marketing, sales, and support along with working with other product managers to drive the overall organizational vision and strategy.

Product Sense: The product manager is the voice of the customer. A Product Manager analyzes customer needs and the market to define a product vision that delivers value for our customers through iterative development and design thinking. The Product Manager owns the product roadmap which will be presented to executive leadership teams and is accountable for executing against that roadmap.

Responsibilities:

• Frequently interact with customers and user and customer experience teams to understand customer pain points, interpret market research and competitive analysis to create ideas for the product roadmap.
• Design research plans to help define customer need and value.
• Set the product vision and strategy. Define the priority of features and functionality based on customer/market need and value. Clearly articulate the customer value and business value to the product team so they understand the intent behind the new product or feature release using problem statements.
• Owns, defines, and communicates the roadmap for their product. Evaluates that roadmap every quarter to identify shifts that need to happen based on current customer needs and criticality of features based on value and effort.
• Understands KPIs that need to be met for the feature. Define the definition of success, how it should be measured and what must be achieved to be successful. Provide measurable data to support recommended strategy.
• Participate in variety of listening post discussions to ensure the voice of the customer is well reflected within the product vision.
• Be an ambassador for the product team and for the company.
• Provide clear definition for expected outcomes which enables all contributing teams to perform their roles and deliver a successful product.
• Define clear milestones for what teams must deliver and help create plans for when it could be delivered.
• Leads requirements gathering effort on the epics and size them consulting with product development, QA, implementations, etc. as needed.
• Break down Epics into Features and stories and document the story details based on the epics and features after review with engineering to size them and provide a delivery/execution plan with timelines.
• Works with engineering managers to run scrum meetings including stand-ups, retrospectives, refinement, planning and demos; define the sprint goals and continuously improve processes.
• Help clear barriers and obstacles for the development team through clear communication with key stakeholders and provide clarity to the engineering teams through well defined requirements and acceptance c