System of Care Outreach Coordinator-Medicaid Region 2

Anticipated End Date:

2025-07-28

Position Title:

System of Care Outreach Coordinator-Medicaid Region 2

Job Description:

We are partnering with North Carolina DHHS to operationalize a statewide Medicaid Plan designed to support Medicaid-enrolled infants, children, youth, young adults, and families served by the child welfare system so that they receive seamless, integrated, and coordinated health care. Within the Children and Families Specialty Plan (CFSP), and regardless of where a member lives, they will have access to the same basic benefits and services, including Physical health, Behavioral health, Pharmacy, Intellectual/Developmental Disabilities (I/DD) services, long term services and supports, Unmet health-related resource needs, and Integrated care management. We envision a North Carolina where all children and families thrive in safe, stable, and nurturing homes.  #HealthyBlueCareTogetherCFSP

System of Care Outreach Coordinator

Location: This is a field position for Medicaid Region 2 (northwest region of the state). You can reside anywhere within this region.

Hours: Standard business hours, Monday through Friday.

Travel: Some travel within Region 2 is required.

Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.

The Children and Families Specialty Plan (CFSP) is designed to be a single, statewide NC Medicaid Managed Care plan that will support Medicaid-enrolled children, youth, and families served by the child welfare system in receiving seamless, integrated and coordinated health. The System of Care Outreach Coordinator will support the System of Care Director with comprehensive planning, implementation, coordination, and training related to the CFSP’s core System of Care functions at the local level.

How you will make an impact:

Primary duties may include, but are not limited to:

• Support the CFSP System of Care Director in implementing and overseeing the CFSP’s System of Care Policy at the local level.
• Conduct community outreach and provide education to community partners on the specialized needs of Medicaid-enrolled infants, children, youth, young adults, and families.
• Participate in Community Collaboratives (monthly), Member Advisory Committees and Consumer and Family Advisory Committees to represent the interests of Medicaid-enrolled infants, children, youth, young adults, and families.
• Communicate to Community Collaboratives critical issues and concerns regarding service delivery for Medicaid-enrolled infants, children, youth, young adults, and families, serving as an active participant in Community Collaboratives’ efforts to address identified issues and concerns.

Minimum Requirements:

• Requires a BA/BS in a related field and minimum of 3 years experience in external client facing program management; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Must have minimum of two (2) years of professional experience working in and across multiple child-serving systems (e.g., education, child welfare, Behavioral Health, juvenile justice or early childhood systems).
• For the Behavioral Health organization, lived experiences with behavioral health programs is strongly preferred.
• Graduate degree, professional designation related to field or project management experience preferred.

Job Level:

Non-Management Exempt

Workshift:

Job Family:

BSP > Program/Project

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to perso