RSC Consultant 4 - Atellica Hardware Consultant

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Remote Services Center is a fast-paced, dynamic environment with a strong customer focus, offering the right candidate the opportunity to build on current strengths, acquire new skills, and be a member of a highly impactful team. As a global healthcare provider, Siemens offers a wealth of growth opportunities for motivated individuals.

As a Candidate you must display a positive attitude with both internal and external customers, striving to always exceed expectations. You must be able to make sound decisions that promote the interests of both Siemens and the customer. Candidate must be a selfless team player and enthusiastic proponent of change.

As a RSC Consultant 4 Atellica Hardware Consultant, you will be responsible for:

• Providing phone/email support for internal/external customer, as well as, consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool

• Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Add Product Line

• Expert knowledge of mechanical, electronic, pneumatic, optical, and operational aspects of Atellica Product Line instrumentation

• Serve as the product expert while troubleshooting with regional field teams on complex problem identification and escalating to Headquarters Support Center when necessary.

• Travels in support of regional field teams to provide on-site incident management and resolution.

• Taking timely action and ownership on all open tickets/escalations to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support

• Meeting/Exceeding individual service level metrics to meet the needs of the customer/business

• Compliance to all Siemens pay and T&E policies, as well as, all RSC Procedures/Processes

This position may suit you best if you are familiar with what is below, and would like to develop your career with Siemens Healthineers:

• You have analytical thinking abilities to support advanced technical troubleshooting and problem solving skills for assigned product line

• You have exceptional phone and communications skills to support collaboration with the customer, as well as, other internal resources to develop and implement action plans to resolve customer issues

• You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications

• You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team

• Leverages team abilities to best serve the customer, and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues

• You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership

Skills to have for the success of this role:

• Must have experience in Atellica Solution analyzer and be willing to get trained on the CI1900 platform.

• Preferred candidate must have Bachelor’s degree in a science-related or engineering field, or equivalent experience.

• 8 or more Years Comparable Experience

• Ability to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone.

• Strong computer skills

• Ability to communicate effectively over the phone, and through written documentation. 

• Willing to travel up to 40%

REMOTE:  Working Hours: Monday – Friday Day shift (EST) preferably in Pacific time zone.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of s