About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

This is an onsite role at the Avalon in Alpharetta, GA - 5 days per week plus on-call work may be required

OPERATIONS DEPARTMENT

The Site Operations Department is responsible for the overall health and well-being of all mechanical and electrical systems, building maintenance, customer service, and performance of all data modules at each campus. The teams are staffed 24 x 7 on-site with Critical Facilities Engineers (CFEs) on each shift.

These teams are the face of Vantage to our customers and the first line of defense regarding our campus's uptime and the general health of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track needed work, each campus Site Operations department handles all preventative and corrective maintenance on-site for our campuses located throughout North America. Our culture expects and rewards operations teams that engage directly with the customers and the facility infrastructure. These teams self-perform maintenance and repairs versus hiring vendors for support.

As a result, we provide a faster and more cost-effective service.

In addition, we prove that service through transparent reporting on all key performance metrics gives our customers the ability to focus on their operations without having to manage the performance of the facilities.

POSITION OVERVIEW

Vantage seeks an Operations Manager to build and manage a 24x7 Operations Monitoring Center (OMC) for the North American Operations team. As part of the Business Operations department within Operations, the Operations Manager will lead a staff team that performs work order scheduling using a CMMS, monitoring of data center alarms received via the BMS and EPMS systems, and coordinating response efforts for our North American sites. As Operations team, the OMC will collaborate with the Site Operations teams to schedule and deconflict work execution, respond to alarms, perform incident management, root cause analysis support, and provide notifications to the Vantage customers and internal leadership as appropriate.

The daily responsibilities of the Operations Manager include building processes and procedures to schedule workorders and respond to technical events at the data centers; managing personnel to ensure 24x7 support; hosting conference calls throughout the resolution of high-priority events; and driving continuous improvement into the team dynamic. A successful candidate will have strong leadership skills supporting 24x7 teams in multiple locations and thrive in a high-activity environment while thinking strategically about future plans and designs for the team.

ESSENTIAL JOB FUNCTIONS

• Consolidate existing Network Operations Center (NOC) activities into 24x7 OMC activities in a single delivery location in Atlanta, GA.

• Provide management oversight and direction to the OMC technicians focused on work order scheduling and event management for alarms received within the Vantage monitoring tools (BMS, EPMS, Telemetry, etc.) for all North American locations.

• Design procedures and documentation for the OMC that ensure proper work order scheduling, alarm response, escalations, & resolution actions.

• Ensure OLA and SLAs for response to incidents, resolution of incidents, communication, and after-action reporting are met by the team.

DUTIES

• Perform all staff management activities, including hiring, training, performance management, and developing staff, including ensuring that staff is fully trained on all support processes and procedures.

• Provide 24x7 Management escalation and oversight for the OMC staff and incidents.

• Build a team to perform all work order scheduling for preventative and corrective maintenance activities as well as incident management activities including driving troubleshooting bridge calls to resolution; diagnosing impact on the organization; documenting throughout the event appropriately; and ensuring that After-Action Reporting and associated corrective actions are completed.

• Build a Wiki repository for alarm response, activities, escalations, and resolutio