Operations Associate Manager – Cash Management Services (COO)

About this role:

Wells Fargo is seeking an Operations Associate Manager supporting the Cash Management Services team within Chief Operating Office. For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com.

In this role, you will:

• Collaborate and influence all levels of professionals including senior managers
• Ensure timely completion, quality and compliance within the operation area
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Lead team to achieve objectives
• Leverage interpretation of policies, procedures, and compliance requirements
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent
• Provide training, performance, evaluation and coaching of less experienced team
• Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
• Work independently on moderately complex issues and projects

Available location: Preferred location listed below. Relocation assistance is not available for this position.

• 375 Brannan Street, San Francisco, CA

Available shift: Monday-Friday 2:00 p.m. – 11:00 p.m. PT or until work is complete

Required Qualifications:

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

Desired Qualifications:

• Ability to collaborate and execute in a fast paced, high demand, environment while balancing multiple initiatives, priorities, and projects
• Ability to exercise independent judgment to identify and resolve problems
• Ability to interact with integrity and a high level of professionalism with all levels of employees including management
• Ability to manage effectively in a matrixed organization, creating a strong collaborative environment, while developing partnerships with many business and functional areas across the organization
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to be creative, innovative, and proactive in meeting customer and enterprise needs
• Ability to work effectively in an individual and team environment, across all organizational levels, where flexibility, collaboration, and adaptability are important
• Advanced collaboration and influencing skills to achieve solutions that meet the needs of the organization; able to resolve issues, and overcome obstacles
• Advanced communicating and presenting complex information to multiple levels of the organization skills
• Advanced conducting project meetings, presentations (including preparing/presenting executive presentations), and status reporting skills
• Advanced organizational skills with high attention to detail and accuracy
• Advanced process efficiency experience, including process assessment, and recommendations for improvement including large-scale process transformation initiatives
• Demonstrated analytical and quantitative skills; experience using hard data and metrics to make effective business decisions
• Demonstrated experience with audit, independent testing & validation, exam management and/or controls
• Demonstrated experience coaching, developing, inspiring, motivating, and recruiting employees through balanced leadership with a focus on employee engagement, performance management, retention, and succession planning
• Demonstrated leadership experience with demonstrated success with capacity planning, forecasting, selecting talent, ability to effectively drive results, provide feedback/direction, and manage and build relationships with direct and indirect reports in a geograp