Client Solutions Consultant (Pre-Sales)

Overview of Role

Fenergo is committed to hiring the highest quality staff. From small beginnings, we have assembled an excellent team of business and technical staff who have enabled our company to grow rapidly on the international Financial Services stage. Over the last small number of years, we have become the market leader in the Client Lifecycle Management and Regulatory Compliance arena. We love the challenge of building our Product and continuously improving our people, processes, and knowledge to meet the needs of our growing customer base. We are a young company who are excited about the future and is looking for staff who will share this journey with us. We have a number of opportunities for rapid personal and career development for the right candidate.

The Fenergo Client Solutions teams are at the forefront of our companies’ successful and ongoing growth strategy. Our focused role is to work closely with prospective clients to present and demonstrate the capabilities of the product. Building on our extensive industry experience, we help our clients to align their tactical and strategic business challenges with the Fenergo Product. We demonstrate how we can help them deliver meaningful and rapid improvements within their organization. We pride ourselves in building strong client relationships and, in collaboration with our customers, driving industry-leading change. We have an extensive client base within the financial services industry, and we strive to continuously add value to our customers.

Fenergo is looking to recruit a Client Solutions Consultant in Australia to support our planned growth strategy across the region. This is a specialized role requiring in-depth knowledge of Transaction Monitoring and/or Client Lifecycle Management from a functional, technical, implementation, and operational perspective. The role will require strong staff and team management skills. Crucially, the role requires the candidate to impart this business, technical and solution knowledge and operationalize the process to a growing staff base in Australia.

It is critical that the candidate is comfortable in a client-facing role and who enjoy the challenge of quickly understanding their critical needs. The heart of the role involves interpreting our client needs, drawing on industry best practices, and outlining the optimal solutions.

The role will require close interaction with our VP Sales APAC, APAC Sales Leaders and Regional Lead for Client Solutions whilst working alongside the local Sales team daily. As a team, you will plan and execute the strategy to best support our prospect needs using the Fenergo platform as the technology of choice. The Client Solutions Team will provide detailed technical and functional support throughout the sales cycle including demonstrations of the product, solution workshops, and senior client-level support. Our approach is client-focused and consultative. We seek to get the best result for our clients through a deep understanding of their goals and how best to achieve them.

This is an opportunity for a self-starter who enjoys building teams, working with clients, and solving problems on behalf of our clients.

Similarly, we work closely with our product team identifying gaps and opportunities to directly contribute to the product roadmap and our future success.

Main Responsibilities

Client & Delivery

• Working Directly with the Regional APAC Client Solutions Lead, Head of Sales for APAC, and sales team, to plan and execute sales opportunities from qualify through to closure within the region.
• Demonstrating Fenergo’s AML Transaction Monitoring solution covering data, detection engine, and case management
• Providing AML Transaction Monitoring SME input into RFP/RFI responses
• Supporting functional and technical workshops
• Clearly communicate the product capabilities of the Fenergo platform and align these with client-specific needs ensuring that the Fenergo application is presented in the best light with new and existing customers through; RFP responses, product demonstrations, solutioning workshops, and project scope assessments.
• Delivering “Proof of Concept” and “Pilot” applications based on high-level specifications with limited details. This includes working closely with our technical teams to deliver these often within a tight deadline.
• Lead and conduct onsite engagements to understand customer processes, and requirements and facilitate architecture/solution discussions to clearly identify the client challenges and opportunities.
• Work with prospective clients to align their tactical and strategic challenges through implementing the Fenergo product across their organization.
• Proactively scope