Please Note: This Position Is Not Eligible for Visa Sponsorship

What You'll Do:

Senior technology leader providing strategic direction while driving exceptional technology outcomes in a very dynamic and fast paced environment. Manage staffing and ensure that 24/7 coverage is always present. Provide guidance and ensure that reports are trained and able to execute on current, and new responsibilities using cutting edge technologies. Must be experienced in running Technology Operations at scale across a diverse technology stack. Work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Focus on shifting the overall operational posture from re-active to pro-active

• Partner with vendors to provide best in class technology operating models

• Direct team to analyze and report upon Production performance CI opportunities

• Direct team to analyze and report upon Production capacity CI opportunities

• Stand-up SWAT’s if when needed to drive resolution of ongoing Production issues

• Leads team to Identify and diagnose complex problems and factors affecting Production performance

• Focuses the team to troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions

• Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)

• Consult & evangelize for operational best practices

• Collaborate across domains (ie. network, db, etc.) to assist with application tuning

• Adhere to any/all Production security requirements and best practices

• Adhere to, and advocate for, all ITIL processes (i.e. Incident, Problem, & Change)

• Actively participate in Incident, Problem & Change as a ‘shepherd’ for all things Production

• Analyze repeating alerts to pro-actively identify environmental issues

• Surface any/all environmental & operational risks identified

• Evangelize for repeatably automated processes that can be scaled

• Prioritizes and align efforts to Production availability requirements and business priorities

• After hours, weekend work may be required during off hours maintenance windows.

Supervisory Responsibilities:

Manage a team

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• [Required] Leadership experience in fast paced and real time environment

• [Required] Proven history of leading technology operations on a modern tech stack including cloud and deployment tools

• [Required] Experience in deploying and tuning advanced monitoring/OTEL

• [Required] Acute Financial Operations experience wrt Platform Operations and optimization

• [Required] Radical ownership mentality when it comes to technology disruptions and issues affecting clients

• [Required] Maintain composure and clear decision making capability under extreme pressure

• [Required] Excellent oral and written communication skills

• [Required] Demonstrated experience in managing large teams (greater than 50 people)

• [Required] Excellent time-management skills

• [Required] Exceptional knowledge of monitoring tools and best practices

• [Required] Understands urgency of service level agreements and the need for timely responses

• [Required] Ability to work in high intensity environment

• [Required] Good consultative, communication, analytical, and judgment skills

• [Required] Good time management skills

• [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors

• [Required] Suggests solutions that make sense and are in line with future technology direction