Bilingual Specialist, Client Deliver (Japenese)

The Bilingual Japanese Channel Support Specialist (Hawaii-Based) provides dedicated support to local channel partners and their advertising partners by delivering expert guidance, program knowledge, and exceptional service. This role requires fluency in both Japanese and English to effectively support stakeholders across regions.

The Specialist serves as a trusted advisor through thought leadership, a deep understanding of program guidelines, and expertise in program administration and customer support. This individual plays a vital role in ensuring successful partner engagement and program execution for a global client.

This position is critical to client and customer success. The ideal candidate will act as a brand ambassador, collaborating with internal teams and external partners while maintaining high standards of quality and service.

Duties/Responsibilities: 

• Review marketing materials against an established set of guidelines and brand standards, enter results into a database, and communicate results of the review to advertisers 

• Work with many clients and customers (primarily via phone, chat, and email) to understand their marketing needs.    

• Maintain accurate profile and communication records with proactive recognition and reporting tied to support and actions provided.  

• Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation 

• Collaborate with team 

• Participate in idea-sharing and brainstorming sessions   

• Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers 

• Perform website functionality checks  

• May perform quality control checks to ensure accuracy and compliance with program guidelines (QC)  

Qualifications: 

• Bachelor's degree in business, communication, journalism, marketing or related field  

• Less than 1 year marketing or advertising experience (entry-level) 

• Some remote-work experience preferred and demonstrated ability to work independently  

• Established technical competence including experience with Microsoft Word, Excel, and Outlook  

• Strong attention to detail and excellent time management  

• Solid verbal and written communication skills 

• Exceptional client and customer service skills 

• Ability to organize work, multitask and meet deadlines  

• Exceptional ability to work within a team environment  

• A natural curiosity and eager desire to learn