Engineering Application Administrator (Remote)

SOLV Energy is an engineering, procurement, construction (EPC) and solar services provider for utility solar, high voltage substation and energy storage markets across North America.

Job Description Summary:

The Engineering Applications Administrator reports to the Engineering Applications Manager to assist in the management of our proprietary software. Duties include providing exceptional training, technical support and user administration for our industry leading in-house platforms. Promote technology awareness, adoption, and effective use, while continuously providing feedback on business process and application improvements. The position is team oriented and responsible for the coordination and completion of the assigned projects.

Job Description:

*This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Position Responsibilities and Duties:

• Lead the setup, onboarding, and QA of PV solar site builds within our proprietary software in collaboration with engineering, jobsite project teams and 3rd party vendors.

• Responsible for administering and maintaining user access and removal requests, manage permissions based on user roles and responsibilities.

• Collaborate with the development team to QA test all new iPad & mobile application builds before deployment through MDM, this requires detail-orientation.

• Provide technical support through voice, email, ticketing systems, teams, or other methods of communication. Support end users with troubleshooting and recreating user errors, and tracking issues in a ticketing system.

• Lead troubleshooting and root cause analysis for mobile device errors and app crashes and resolve independently. If escalation is needed collaborate with the development team providing documentation of issues through photos or video for developer assessment.

• Assist with the development and maintenance of application knowledgebases, FAQ’s and documentation. Provide demonstrations or tutorials as required.

• Assist project teams and management with data extraction and report generation.

• Participate in platform improvement and development scoping exercises as a subject matter expert with an emphasis on providing voice of customer user feedback.

• Effectively communicate and demonstrate the new features or enhancements of applications to users of the platform through bi-weekly calls or preferred method of contact.

• Deliver communications to all jobsites and field technicians to coordinate system updates, patches, and potential outages.

• Run redesigns or fixes in off peak user hours as to not interfere with daily operations.

• Assist in the training of new jobsite teams and field technicians on use of our SOLV Energy applications.

• Support the talent development team with the creation, administration, and delivery of job role specific application training.

• Coordinate with IT and Software Development teams for fixes and enhancements to SOLV E