Project Administrator

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy’s core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re-Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short-term, and long-term disability insurance; HSA, FSA; 401(k) with immediately vested company match; PTO/Sick Leave, 11 paid federal holidays, parental leave; tuition and training reimbursement; a referral bonus program; and life management programs.

At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven—if that sounds like you, Synergy has a position for you!

This position is designated as work-from-home.

Description: 

• We are seeking a mid-level System Administrator to provide operational and administrative support for a federal government application. This role is focused on administering the application through its web-based interface and supporting end users. The successful candidate will serve as the primary liaison between users, government stakeholders, and the technical teams supporting the software development and cybersecurity support for the application. 

Essential Functions & Duties:

• Perform day-to-day administrative functions within the application’s web-based interface, including user management, configuration and maintenance of application and user settings, and operational workflows
• Monitor application operations to identify issues requiring escalation or vendor support
• Develop familiarity with program-specific business processes and operational workflows to effectively support users and government stakeholders
• Coordinate with the application development vendor regarding releases, patches, defects, and planned enhancements
• Track development and release cycles, review release notes, and communicate impacts to stakeholders
• Participate in User Acceptance Testing (UAT) activities to validate functionality and identify defects prior to production deployment
• Analyze release impacts and assist with operational readiness activities related to deployments and system changes
• Support Risk Management Framework (RMF) activities through documentation and tracking efforts
• Maintain and update Plans of Actions and Milestones (POA&Ms), including tracking remediation milestones, compliance activities, and vulnerability status across technical teams and program stakeholders
• Support preparation and maintenance of compliance documentation, status reporting, and accreditation artifacts, as required
• Operate and manage Tier I help desk support of application users
• Receive, triage, prioritize, and resolve user support requests in a timely manner
• Analyze user-reported issues to determine root cause, business impact, and appropriate resolution path
• Escalate complex or technical issues to external technical and software vendors
• Maintain detailed and accurate ticket documentation and status updates
• Demonstrate sound judgement in prioritizing issues based on operational impact, urgency, and customer requirements
• Communicate professionally and effectively with application users, government leads, and senior stakeholders
• Serve as a communication interface between the program, users, and external stakeholders
• Respond to and manage user communications through the help desk and other support channels
• Coordinate directly with federal project leads and customer organizations regarding operational issues, priorities, release impacts, and support activities
• Demonstrate sufficient communication polish to professionally represent the program in meetings, status reports, stakeholder engagements, and customer interactions
• Provide clear written and verbal updates regarding incidents, outages, release activities, operational metrics, and support trends
• Prepare briefings, reports, correspondence, and other customer-facing communications, as required
• Develop and maintain functional expertise in the program’s mission, operational environment, and application workflows
• Demonstrate a st