Field Claims Specialist II, Property-$2500 Sign on Bonus

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Nationwide will be hosting a virtual hiring event for Field Claims Specialist II, Property positions across the country, from 11am-3pm ET (10am-2pm CT, 9am-1pm MT, 8am-12pm PT) on Tuesday, September 30th. Once an application is submitted, a recruiter will review and reach out with information regarding next steps.

This Specialist II position can be filled at a Specialist I, or Specialist III level. We are also looking for Desk Adjusters (must be located in Columbus, OH or Des Moines, IA for the Desk Adjuster role), Large Loss Adjusters, as well as adjusters to join the National Catastrophe and Flex Teams.

With the exception of the Desk Adjuster position, all roles are work-from-home position with day travel to policy locations within a specified territory (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection. Depending on claim volume, this role may also support additional territories in a desk adjuster capacity.

Qualifications:

• Prior experience handling insurance field/property claims is preferred

• Solid experience/proficiency with Xactimate

• Solid experience writing own estimates and handling claims start to finish

• Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc

• Strong customer service competency

• Strong written & verbal communication skills

• Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12. 

PLEASE NOTE that CAT duty is a requirement of all roles mentioned above

Benefits Include: Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off and more.

(Internal Use Only) Compensation Grade: Roles can be filled at multiple levels, and compensation bands will vary based on the qualifications and role.

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Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a Field Claims Specialist, you'll investigate and resolve moderate to severe property damage claims by phone and face-to-face.

Job Description

Key Responsibilities:

• Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.

• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.

• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.

• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.

• Maintains current knowledge of local industry repair procedures and local market pricing.

• Submits severe incident reports, reinsurance reports and other information to claims management as needed.

• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation.

• Initiates and conducts follow-ups through proficient use of claims and other related business systems.

• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional c