Security Engineer, Heroku Defense & Safety

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are looking for a platform defense and safety analyst who finds happiness in hunting those who seek to wreak havoc on the Internet. You are the right person for this job if you understand spamming, web crawling, botnets, phishing, and a plethora of other inappropriate ways that Internet Threat Actors will take advantage. You want to automate tedious work away and break bad actors' business models. You are comfortable with heuristic tuning, and know that progress itself is more important than perfection. We are a fully remote, geographically distributed team and looking for our next team member to join us in this fast-paced environment.

Salesforce has multiple platforms which lets companies build, deliver, supervise and scale their engagement with customers globally. At our core, we work to detect and respond to malicious user activity (misuse, abuse, crime, etc) when everything is working "as designed". At any moment in time, multiple actors are attempting to bypass detection and response systems, masquerading as customers in order to take unfair advantage of our systems and services. Different from the full compromise scenarios we know and love, abuse is a slow simmering burn, where some of our users can become a problem. We are dedicated to identifying abusers who commit fraud and/or use our services to make the Internet a hostile space.

Responsibilities

• Serve as a public face of Platform Defense and Safety at Salesforce!
• Review and triage external reports of abuse and malicious content
• Partner with our Office of Ethical Usage and Legal teams to ensure our platforms are free of malicious content
• Create detection and response rules as part of an abuse analysis lifecycle
• Maintain a deep understanding of the types of threats (and threat actors) operating in the realm of abuse across the Internet
• Identify, articulate and document anti-abuse tooling requirements and capabilities for engineering teams to develop
• Stay ahead of emerging trends in digital crime and merchant fraud
• Contribute to team playbooks and documentation
• Capable of thoughtful and deliberate action in a stressful crisis situation

Qualifications:

• Extensive experience working platform abuse, threat intelligence, incident response, and/or threat detection roles; or User level knowledge of Salesforce platforms
• Expertise in information security theory and practice, with specialization in at least one of the following: Log Analysis, File level Forensics, Analytics, Malware Analysis
• 1 year experience in any customer facing role
• Extensive experience with SQL & YARA
• Familiarity with coding languages: Python, Shell or Go
• Comfortable using a command line interface
• Proficiency in Technical Writing
• Proven ability to collaborate exclusively using team messaging and video platforms

Preferred Requirements:

• Able to quickly and successfully understand someone else's code
• Knowledge of PostgreSQL
• Experience using Splunk
• Experience analyzing large and sophisticated data sets
• Experience with Docker
• Basic knowledge of Git and GitHub usage

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