Desktop Specialist I

Desktop Specialist I

Onsite - Beaverton, Oregon

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. 

Who We Are Looking For:

Every day, Cambia’s dedicated team of Desktop Specialists are living our mission to make health care easier and lives better. As a member of the IT Operations team, our Desktop Specialist I is part of Cambia’s Infrastructure Field Services team that supports Cambia’s population of 6,000 in 8 primary locations with 4 remote sites. Desktop Specialists are responsible for the Tier 2 support of the PC and MAC hardware environment, as well as phone systems, mobile devices, printing environment desktop software support and troubleshooting, security and vulnerability management, audio/visual and content management environment.

What You Bring to Cambia:

Qualifications:

• Four-year Bachelor’s degree in Information Systems or related field (Preferred, not required)

• Minimum of one year work related experience.  In lieu of the college degree a minimum of 1 to 2 years of relevant work experience in PC support is required.

• Microsoft Certified System Engineer (MCSE) will meet the educational requirements.

Skills and Attributes:

• Demonstrates superior problem-solving skills to troubleshoot and resolve hardware and software issues across multiple platforms (desktops, laptops, printers, soft phones, smartphones) through both desk-side support and remote assistance.

• Excels at analyzing and documenting customer requirements, implementing technical solutions for equipment moves/adds/changes, and maintaining internal data and telecommunication infrastructure while working independently.

• Provides exceptional customer service through effective communication, conducting user needs assessments, and delivering both one-on-one and group training to enhance end-user competency in PC applications.

• Exhibits strong technical aptitude with ability to obtain hardware certifications (including Dell Tech Direct within 3 months of hire) and conduct UAT testing in support of engineering teams.

• Demonstrates adaptability and quick learning capabilities while maintaining first-class customer service standards in a rapidly evolving technical environment.

What you Will Do at Cambia:

• Delivers world-class customer support across the complete desktop environment, including PCs, laptops, printers, PDAs, AV equipment, and telephones, with 24-hour break-fix resolution and potential on-call remote support, while providing exceptional service to all users including senior leadership.

• Manages comprehensive asset lifecycle processes, including configuration, installation, and support of hardware/software systems, while maintaining accurate inventory tracking, databases, and documentation according to established procedures.

• Executes adds, moves, and changes for all equipment through multiple support channels (phone, chat, remote connectivity, on-site visits), while troubleshooting and repairing hardware using technical documentation and wiring diagrams.

• Serves as technical resource for enterprise software applications, analyzing user needs, recommending solutions from approved applications, and developing/following test plans for hardware and software compatibility evaluation.

• Contributes to departmental operations through budget input, procedure improvements, and maintenance of high standards in asset management, while escalating issues appropriately to ensure customer satisfaction.

• Provides training and assistance to staff and end-users, serving as a knowledge resource for current and future enterprise applications while supporting the Field Services Group.

• Demonstrates commitment to continuous personal and professional development, actively seeking new knowledge while adhering to IT and corporate policies/procedures, with focus on improving technical, leadership, and interpersonal skills.

Work Environment

• Work primarily performed in office environment.

• Ability to lift 50 pounds

• Travel may be required

• May be required to be on-call 7 days a week, 24 hours a day on a departmental rotational basis.

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