Patient Experience Regional Manager

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:  

• Bonus Incentives  
• Paid Certifications  
• Tuition Reimbursement  
• Comprehensive Benefits  
• Career Advancement  
• This position pays between $57,400- $99,000 based on experience  
   

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

Regional Patient Experience Manager is responsible for supporting, directing, and facilitating all aspects of the Patient Experience strategy. This includes partnering with site leaders and establishing and maintaining accountability relationships with EHP leaders for execution of PX and associate engagement interventions. The Regional PX Manager will also be responsible for regular data analysis and reporting to Ensemble and client leaders (e.g., CFO, CPXO, etc.). 

Job Competencies:

Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.
Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.
Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.
Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.
 

Essential Job Functions:

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. 

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. 

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. 

• Direct implementation and execution of evidence-based practices to improve physician, staff, leader, and patient/family experiences.  
• Serve as a key resource and facilitate oversight controls for management, staff, and providers to improve organizational engagement and leadership development. 
• Provide professional coaching, including competency validation and consultation to influence leadership, physicians, direct care providers, and other stakeholders to deliver excellent patient experiences.  
• Create and oversee Patient Family Advisory Committee(s) to enhance patient/