Sr. Director, Revenue Expansion

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa Disputes Optimization (VDO) is the externally facing disputes optimization consulting team within the Client Services group of Visa. We draw on our deep expertise in disputes rules and resolution, processes and consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to enable our clients to plan, manage, and execute disputes processes and programs more effectively.

Our clients span the continuum of companies that participate in the payments industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors.

Our suite of service offerings across Disputes Optimization, help drive the future growth of the Client Services organization, enabling our clients to implement the recommendations derived through strategic advisory engagements.

As the Senior Director, Visa Disputes Optimization Consulting, you will be the General Manager responsible for growing and expanding this service at scale in collaboration with our internal and external partners across the globe and lead a team of Disputes consultants and analysts.

Reporting to the Vice President, Client Optimization & Revenue Excellence in Client Services, you will be accountable for driving revenue growth and service strategy and delivery.

You will develop and implement strategic plans and initiatives with our regional teams and collaborate as One Visa with our counter parts in VCA, Regional Post Purchase Product Teams, Accounts Executives and Risk and Client Success Managers to accelerate revenue growth and maximize client value.

In addition, you will oversee the delivery of client engagements and build a best practice delivery organization to scale globally and execute with excellence by defining and implementing standards in processes and tools, capacity, and resource planning.

You will also be responsible for developing new bespoke and scalable offerings, listen and learn from our customers and identify white space challenges and opportunities across client sets and regions.

The successful candidate will be a seasoned consultant, entrepreneur, and general manager who can partner across Visa client types.

You should have excellent communication and interpersonal skills, with the ability to establish and maintain strong relationships with clients and internal partners, including SVP+ leadership stakeholders. You should be able to manage a team of consultants, analysts, and specialists to deliver high-quality results on time and within budget. You should be able to work independently and as part of a team, with the ability to manage multiple projects simultaneously.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications:
• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications
• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Experience leading projects in the risk/fraud/disputes space.
• Strong knowledge of payments industry landscape and consumer trends.
• Understanding of banking strategies, economics, and operations.
• Strong people leader with track record of building high performing teams.
• Demonstrated ability to strategically lead cross functional/matrixed teams through high impact complex business issues that do not have precedent.
• Ability to thrive leading change and manage ambiguity.
• Demonstrated strategic ability to solve complex global cross-functional issues exercising critical thinking and