Senior Customer Success Manager

<div class="content-intro"><p>Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!&nbsp;</p> <p>Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.</p> <p><em>Learn more at </em><a href="https://www.veracode.com/"><em>www.veracode.com</em></a><em>, on the </em><a href="https://www.veracode.com/blog"><em>Veracode blog</em></a><em>, and on </em><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fveracode%2F&amp;data=05%7C02%7Cjbelmonte%40Veracode.com%7C989fdcd544fe425a07b808dc69096df9%7C3b627b68f21c4ed79fe3698efdedbe21%7C0%7C0%7C638500736454429530%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=WIg8EmVTgkrfgliLodV3%2Fgl%2F1IdGyT05d7Y%2FEfXS070%3D&amp;reserved=0"><em>LinkedIn</em></a><em> and </em><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FVeracode%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&amp;data=05%7C02%7Cjbelmonte%40Veracode.com%7C989fdcd544fe425a07b808dc69096df9%7C3b627b68f21c4ed79fe3698efdedbe21%7C0%7C0%7C638500736454434178%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=YUcOAPoWdcug7OmcC1N7CEoeEKUFDAaTvgE4r1rAAe0%3D&amp;reserved=0"><em>Twitter</em></a><em>.&nbsp;</em></p> <p>&nbsp;</p></div><p>Veracode is seeking a talented, results-oriented, energetic, and highly motivated individual to join our Customer Success Team. The Senior Customer Success Manager (Sr CSM) is responsible for building and maintaining strong relationships within assigned strategic accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities. The Sr CSM works closely with our customers alongside Sales, Support, Account Management, App Security Consultants, and other Operations and Product Management teams at Veracode to ensure our services are delivered successfully and meet client expectations.</p> <p><strong>What you’ll be doing:</strong></p> <ul> <li>Build and maintain strong relationships within assigned accounts.</li> <li>Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues an