Room Attendant

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe room.

   

Comfortable. Convenient. Unmistakably Radisson.

Join a team that keeps Phoenix travelers moving with warm service, teamwork, and a welcoming atmosphere.

At Radisson Hotel Phoenix Airport, we’re all about creating a smooth, friendly experience for every guest—and that starts with our people. Just minutes from Sky Harbor International Airport, our hotel is a fast‑paced, supportive place to grow your skills, feel valued, and be part of a team that truly cares.

If you’re dependable, upbeat, and ready to make a real impact, this is the place for you. Your next great opportunity begins here.

Benefits When You Make It Your Choice:

• Employee discounts on thousands of hotels

1st of the month following 30 days of service:

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• 401(k) Retirement Plan

90 Days:

• Paid Vacation Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

Key Responsibilities

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

• Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom

• Maintains cleaning protocols

• Empty all trash containers and replace with fresh liners

• Restock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items

• Ensure removal and appropriate disposition of guest room trays, glass and silverware

• Clean and vacuum exterior entry and hallways

• Keep linen closets and supply areas clean and organized

• Ensure guest laundry and dry-cleaning orders are attended to promptly

• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs

• Promptly handles guest complaints or requests and refers to supervisor if unable to handle

• Ensures that all rooms or suites are secured upon leaving the guest room or suite

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when t