Lead Support Services Associate

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Lead Support Services Associate

                        

Location

Mentor

                    

Facility

Mentor Hospital

                     

Department

Support Services-Mentor Hospital

                      

Job Code

I99975

                     

Shift

Nights

                       

Schedule

3:00pm-11:30pm

                       

Job Summary

                         

Job Details

Our Mentor Hospital is a state-of-the-art facility offering Lake County residents enhanced access to Cleveland Clinic, one of the nation’s top healthcare systems. With 4 operating rooms, 34 inpatient care rooms, and a helipad, we are making it easier than ever for our Lake County patients to access high-quality care close to home. Join Cleveland Clinic’s newly built Mentor Hospital and become a part of Mentor’s supportive environment where everyone excels and is valued for what they bring to the team.  

As a Lead Support Service Associate, you will serve as the team leader of an assigned function while also performing the duties of a Support Services Associate. This is unique opportunity to train in multiple areas such as patient transport, environmental services and linen. You will be assigned to a work area depending on the department’s needs for the day.  

A caregiver in this position works evenings from 3:00 p.m. – 11:30 p.m. with weekends requirements based on business needs.

A caregiver who excels in this role will: 

• Conduct general training and onboarding for new employees and in-services for caregivers in patient transport, environmental services and linen responsibilities.
• Reviews schedules and distributes work to maintain departmental workflow and coverage for an assigned area.
• Develop effective team environment. Encourage and supports morale building activities and positive attitudes.
• Identify opportunities to improve productivity, quality and effectiveness of processes.
• Patient and equipment transportation: transport patients to and from clinical, ancillary and support areas via wheelchair, stretcher or beds, transfer patients to and from beds, wheelchairs or stretchers, transport patients during discharge to the hospital lobby, ensure proper oxygen levels in tanks before transporting patients, approach and offer assistance to patients and visitors, communicate with other caregivers regarding a patient arrival and departure, verify and confirm standard precautions and correct patient identification,  disinfect and maintain equipment, perform environmental and safety checks, identify and report malfunctioning ambulatory equipment, and move and deliver equipment and linen carts. 

• Environmental services: clean patient rooms, ancillary areas, exam rooms, offices, waiting areas, public restrooms, discharge areas and other assigned areas, stock supplies in rooms and restrooms, and follow and adhere to all departmental safety requirements.  

• Linen: collect, stock and distribute clean or soiled linens, perform daily inventory, identify items for replacement, assist with fitting of new uniforms, issue lab coats and uniforms to authorized users, sort and inspect uniforms returned from offsite laundry, deliver lab coats and uniforms to locker rooms or coat closets, and assemble various linen packs for use in surgery and other departments.  

• Complete three months of on-the-job training and orientation to learn multiple hospital and clinic locations, special procedures, patient emergency and safety procedures, and proper body mechanics necessary to safely move patients.  

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED
• One year experience in Environmental Services, Patient Transport, Linen or applicable healthcare setting
• Three months on-the-job training and orientation to learn multiple hospital and clinic locations, special procedures and patient emergency and safety procedures, proper body mechanics necessary to safely move patients.

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