Director, Business Operations

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, 2K PGA, Battleborn, BioShock, Borderlands, The Quarry, The Darkness, Mafia, Sid Meier’s Civilization, Marvel’s Midnight Suns, WWE 2K, and XCOM.

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

What We Need

Director, Business Operations with a focus on delivering outcomes consistently and predictably in an extremely fast paced and ever changing environment. You will help manage the day-to-day business operations working to support productivity, with primary responsibility for coordinating the timely delivery of critical marketing and business initiatives. This will be done through process development and refinement, milestone mapping, coordination and communication across key stakeholders around the globe.

First-level strategic leader who can provide direction for the team to meet business objectives. Success depends on the collective performance of the team(s), not a single individual.

A specialist in driving cross-functional projects, strategic & tactical, and a capable problem solver used to managing multiple tasks & projects to completion while navigating opposing demands and priorities. 

Regularly handling the oversight of global projects with interdepartmental collaboration, you will have excellent relationship building & stakeholder management skills and must have the confidence to work independently and across various levels. A proactive and detail oriented strategic planner with excellent project management, planning and decision making skills.  You will also have proven experience in managing multiple direct reports, helping to mentor and grow them, while providing guidance on career and performance.

What You Will Do

• Support the Operations function for all cross-functional projects: 
• Providing clear articulation on marketing projects and the desired outcomes.
• Create standard operating procedures, and templates for materials (as needed).
• Track progress, resolve delays and risk when possible, and quickly escalate when not.  
• Strive for consistency and predictability in all things.
• Be highly adaptable to changing priorities, scope and deadlines.
• Develop and maintain comprehensive project documentation, plans, timelines and reports, ensuring transparency and effective communication across the business and wider organization.
• Ensure a single source of truth for projects to enable accurate information sharing.
• Single source of truth to include roadmaps, calendars, key artifacts (documents), shared Google drive, and the project Confluence page.
• Coordinate with internal and shared service partners across Game Operations, Product Management, Marketing, Commercial, Analytics, First Party Partnerships, Comms, Player Services, User Research, User Testing, QA and Creative teams to ensure alignment and facilitate timely execution of milestone deliverables.
• Establish processes, templates and timelines to fit Marketing requirements and eliminate silos through shared resources (‘Source of Truth’) to provide a unified view .
• Proactively identify, track and drive resolution of blocking issues for Business and Marketing projects by surfacing issues and risks early to ensure prompt resolution and minimize the impact on project timelines/deliverables.
• Manage phase readiness trackers to ensure all team members are aware of key milestone deliverables.
• Implement and refine best practices and