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EM
Senior Customer Success Manager
Employ, Inc.Remote, USA, United StatesRemotefull_timeVerifiedPosted 18 Dec 2025
About the role
Employ is transforming how hiring gets done. With our three ATS solutions - Jobvite, Lever, and JazzHR - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 23,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and at scale. From growing startups to the world’s most recognized brands, we’re redefining what’s possible in talent acquisition.
We’re a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career - you’ll help millions of others grow theirs.
Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition.
Candidate Safety NoticePlease note, employ takes candidate safety seriously. Employ recruiters and employees communicate only via official @employinc.com email addresses. We will never request payment or personal financial information during the hiring process. If you receive suspicious outreach claiming to be from Employ, please report it to security@employinc.com.
As a Customer Success Manager at Employ, you are the lynchpin in helping our customers reach their goals of hiring the best talent for their needs. Within our Customer Success Management organization, we use a combination of technology, analytics, deep product knowledge, and strong relationship-building skills. This multifaceted approach is designed to swiftly demonstrate the value of our customers' investments. Your responsibilities are strategic whether working one-on-one with a customer or using smart pattern-recognition skills to solve problems for multiple customers at once. We are investing heavily in our Customer Success organization to transform everything we do to provide a more community-focused customer experience, increase access to data to make informed and scalable decisions and operate as proactively as possible. As a CSM with Employ this year, you will be a core part of that transformation both internally to improve how we work with all our internal stakeholders and with our customers as we seek to deliver excellence in every interaction.
What You’ll Do:- Build strong, long-lasting customer relationships with key stakeholders on top accounts and quick rapport and confidence with customers on our growth accounts- Be responsible for helping customers accelerate and elevate the value they receive from their Employ investment by: - understanding customers' use case(s) and goals - assessing usage of Employ products - diagnosing the gaps between this usage and what it takes to realize business goals - prescribing actions customers should take to advance value recognition - marshaling internal Employ resources as needed - communicating ongoing value realization to customers- Be a detective by developing and implementing strategies to enhance customer retention and minimize churn both at an account and segment level. Use your findings to help us proactively identify and address potential issues to ensure customer satisfaction- Be the voice of Employ to our customers and the voice of the customer to Employ — thinking of both individual customers and the needs of customer segments based on purchase and industry- Dig deep into customer data and usage patterns to identify trends and find opportunities to help our customers improve their overall program. Help develop data-driven insights based on benchmarking, trends and patterns at an individual customer and broader segment level- In everything you do, be a strong and clear communicator who collaborates well across all other departments and operates by taking accountability and ownership-
We’re a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career - you’ll help millions of others grow theirs.
Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition.
Candidate Safety NoticePlease note, employ takes candidate safety seriously. Employ recruiters and employees communicate only via official @employinc.com email addresses. We will never request payment or personal financial information during the hiring process. If you receive suspicious outreach claiming to be from Employ, please report it to security@employinc.com.
As a Customer Success Manager at Employ, you are the lynchpin in helping our customers reach their goals of hiring the best talent for their needs. Within our Customer Success Management organization, we use a combination of technology, analytics, deep product knowledge, and strong relationship-building skills. This multifaceted approach is designed to swiftly demonstrate the value of our customers' investments. Your responsibilities are strategic whether working one-on-one with a customer or using smart pattern-recognition skills to solve problems for multiple customers at once. We are investing heavily in our Customer Success organization to transform everything we do to provide a more community-focused customer experience, increase access to data to make informed and scalable decisions and operate as proactively as possible. As a CSM with Employ this year, you will be a core part of that transformation both internally to improve how we work with all our internal stakeholders and with our customers as we seek to deliver excellence in every interaction.
What You’ll Do:- Build strong, long-lasting customer relationships with key stakeholders on top accounts and quick rapport and confidence with customers on our growth accounts- Be responsible for helping customers accelerate and elevate the value they receive from their Employ investment by: - understanding customers' use case(s) and goals - assessing usage of Employ products - diagnosing the gaps between this usage and what it takes to realize business goals - prescribing actions customers should take to advance value recognition - marshaling internal Employ resources as needed - communicating ongoing value realization to customers- Be a detective by developing and implementing strategies to enhance customer retention and minimize churn both at an account and segment level. Use your findings to help us proactively identify and address potential issues to ensure customer satisfaction- Be the voice of Employ to our customers and the voice of the customer to Employ — thinking of both individual customers and the needs of customer segments based on purchase and industry- Dig deep into customer data and usage patterns to identify trends and find opportunities to help our customers improve their overall program. Help develop data-driven insights based on benchmarking, trends and patterns at an individual customer and broader segment level- In everything you do, be a strong and clear communicator who collaborates well across all other departments and operates by taking accountability and ownership-
What You’ll Bring:
- 4-6 relevant work experience in one or more of the following: HR/recruiting, customer success management, account management or consulting – ideally with recruiting or related applications in a SaaS (Software as a Service) environment
- Proven relationship-building & stakeholder management — builds trust with customers across account sizes (including executive-level engagement).
- Retention-focused track record — demonstrated success meeting or exceeding customer retention/renewal targets.
- Strategic, diagnostic mindset — able to assess customer use cases, identifygaps between usage and business goals, and prescribe outcome-driven actions.
- Data-driven analysis skills — digs into usage and benchmarking data to surface trends, risks,
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