Patient Access Rep/Medical Assistant - Primary Care Clinic - Old Metairie - Days

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job works with little supervision to perform appointment scheduling and medical assistant functions for the clinic. This job provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services. Exhibits the skills to provide care and service with individuals of all age groups.

Education 

Required - High school diploma or equivalent

Graduate of a Medical Assistant program

Work Experience

Required - 2 years PSA or MA experience.
Experience in an ambulatory care setting.

Certifications

Required - Passing of OCF Front Desk PSA Training Program and Exam

CPR Healthcare Provider certification

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Job Duties

• Effectively answers department telephone calls using appropriate telephone etiquette techniques, schedules patient appointments and reschedules appointments as necessary.
• Processes weekly inpatient charges.
• Provides daily census reports including physician notification (as applicable).
• Inputs call schedule and makes changes as needed.
• Exhibits responsibility for professional development and maintaining required clinical knowledge, training and credentials.
• Enables clinic operations by effectively managing the patient flow in and out of exam rooms.
• Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments as part of the Ochsner protocol.
• Prepares patient for exam, explaining any procedures before they are performed and answering the patients’ questions.
• Performs, under the supervision of a licensed health care provider, and assists Physician with procedures.
• Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Contents are subject to change at management’s discretion.

Other related duties as required.  The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands
The physical essential functions of this job include (but are not limited to) the following:  Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties performed routinely require exposure to blood, bod