(USA) Director, Operations and Implementation

Position Summary...

What you'll do...

Leads the development of multiple projects and programs by utilizing operations expertise for the development and improvement of project and program initiatives. Manages the alignment of business initiatives and the support segment strategy by identifying, aligning, and managing interdependencies across implementation portfolio ; assessing capacity and resources and adjusting prioritization and assignments based on strategy; ensuring support segment expertise is incorporated into business initiatives; designing initiative operationalization within support segment frameworks ; and providing guidance to ensure the target associate and customer experience is identified and represented throughout the portfolio. Manages and deploys leadership methodology and operational processes and procedures across multiple functions by evaluating key business components in order to assess current performance standards; identifying areas of improvement; developing improvement solutions; ensuring methodologies, processes, and procedures are simple and executable with manageable roll out plans; consulting with cross-functional teams to gain alignment on improvement solutions; ensuring methodologies, processes, and procedures are sustainable for future use; and communicating changes and solutions to key stakeholders in order to gain buy-in. Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas. Live our Values Culture Champion • Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance. Servant Leadership • Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent Embrace Change Curiosity & Courage • Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Digital Transformation & Change • Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart’s business model. Deliver for the Customer Customer Focus • Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDL