Operations Quality Manager

Date Posted:

2024-06-07

Country:

United States of America

Location:

MA101: Andover MA 350 Lowell St Essex 350 Lowell Street Essex, Andover, MA, 01810 USA

Position Role Type:

Onsite

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

We are seeking an Operations Quality Manager. This individual will  be responsible for the development and implementation of strategic quality planning and will lead improvements to the quality and reliability of deliverable products, management of internal and external customer relationships, ensure program compliance to the Quality Management System (QMS) requirements, support all product lifecycle phases, partner with various program leaders and teams, lead Quality personnel activities and development, and implement functional initiatives for prevention and/or early detection of manufacturing process defects.

What You Will Do:

Systematically translate, analyze, and prioritize customer needs, legal and contractual requirements, and company policy and objectives into quality performance standards and operational definitions for the affected performing  

Integrate performance and conformance verifications such as First Articles and audits throughout value stream processes to prevent quality escapes, optimize throughput and assure on-time delivery of products and services. 

Perform analysis of nonconformities to: characterize causes as routine (common) or exceptional (special); and develop effective containment and elimination plans 

• Lead and mentor a team of Quality engineers and provide project status to Operations and Program Quality Leadership teams. 
• Baseline factory metrics (Scrap, Rework, FPY, TUH, etc.), identify top drivers, forecast future demand for top drivers and identify areas of opportunity for improvement.
• Engage MFG DPT teams to ensure alignment on top priorities (using baseline data and future forecast) to drive containment, Root Cause Analysis and associated Corrective Action Implementation.
• Perform process walks, operator observations, and lead MFG team discussions to drive process enhancements to reduce variation.
• Help drive standardize data entry to improve data analysis cycle time.
• Lead/Drive Advanced Product Quality Planning (APQP) initiatives (PFMEA, control Plans, SPC, etc.) using baseline metrics and future demand.
• Identify supplier escapes/issues and ensure proper containment and backflow to the Supplier Quality Management team.
• Calculate Return on Investment (ROI) and get alignment from Program and MFG teams for identified CI project opportunities.
• Perform verification and validation of improvements to understand effectiveness.
• Identify opportunities for improvements to be leverage across similar process/assemblies as well as other programs.

Qualifications You Must Have:

• Bachelor’s in Science, Technology, Engineering, or Mathematics (STEM) or other technical field of study
• Minimum of ten (8) years related Quality Engineering experience.
• Manufacturing process knowledge (assembly, inspection, test)
• Previous experience managing cross functional process improvement teams with technical expertise.
• Experience with industry technical standards 
• Experience in identifying root cause and initiating/implementing effective short-term and long-term corrective actions.
• Experience in development/usage of Quality metrics that may be used to drive true root cause and long-term corrective action, and in the identification/institution of perceptive verifications.
• Ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer:

• Demonstrated knowledge of key process characteristics and ability to implement effective process control techniques. 
• Strong familiarity with ISO 9001 and/or AS9100 quality management systems
• CORE, Six Sigma, Shainin Red X, ASQ Certifications
• Proficient in the use of pareto analysis, cause/effect diagrams, process mapping
• Experienced in Product/Process Failure Modes & Affects Analysis, Regression Analysis
• Knowledge of Measurement System Analysis and Design of Experiments
• Able to facilitate cross-functional teams in systematic improvement activities (e.g. 6-sigma, lean manufacturing)
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