Associate, Fintech & Loyalty

The Fintech & Loyalty (F&L) organization builds and manages the foundational systems, financial products, and fraud detection and prevention services that provide customers with a secure, seamless, and rewarding payment experience. 

F&L partners with 30+ organizations worldwide to provide a robust selection of gifting, paying, and financing options, to securely process $12B+ in annual transaction volume, and to detect, prevent, and mitigate fraud.  

Within F&L, the commercial team is responsible for:

Delivering profitable growth of F&L's portfolio of payment products (e.g., loyalty credit cards, Wayfair Financing marketplace, gift cards).

• Setting business strategy, influencing prioritization and resourcing decisions
• Actively managing partnerships to maintain strategic alignment, tightly monitoring contractual SLAs and business performance  
• Driving product adoption and usage through year-round, multi-channel marketing initiatives both on and off Wayfair
• Negotiating favorable program economics with our partners to ensure as our programs grow, we deliver incremental value to Wayfair.  

Lowering Wayfair's total cost of payments. 

• Actively managing our payment processing relationships 
• Tightly monitoring invoices for accuracy, proactively engaging partners to identify cost reduction opportunities 
• Optimizing the mix of payment methods used at checkout

Protecting customers and Wayfair from bad actors throughout the customer journey.  

• Managing partnerships to increase approval rates and drive fraud out of the system
• Building in-house services and capabilities to detect, prevent, and mitigate fraud

The Associate, Fintech & Loyalty will drive the day to day gift card agenda and support F&L organization priorities. Gift cards are an important gateway to the Wayfair brand for new customers, and it’s critical we make a good first impression!

What You’ll Do:

• Oversee day-to-day Gift Card operations
• Liaise with vendors to coordinate print production and drive sales
• Support sales channels (call center, physical retail) and troubleshoot issues
• Monitor performance, and identify trends and opportunities for improvement
• Collaborate with partners in Tech, Analytics, Marketing, and Accounting

What You’ll Need:

• 0-1 years of experience, ideally in Marketing, Promotions, Category Management, or Operations
• Ability to think critically to solve problems and comfort using data to make recommendations; proficiency in Excel, SQL, or other analytical tools a plus
• Ability to collaborate with internal and external partners to drive results
• Bias toward action and a “get stuff done” attitude to accomplish whatever is needed

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we