Associate, Facilities & Operations

Job Description:

The Role  

Do you enjoy working with people?  Are you outgoing with a positive demeanor and eager to provide the best possible service to colleagues and visitors?  If yes, we are seeking an associate to join our team!   

In this role, you will play a key part in crafting an outstanding workspace experience for all Fidelity associates and visitors through the delivery of on-site hospitality services and amenities. You will be an ambassador of the company’s hospitality mindset and responsible for meeting our global service standards. 

This role is located in Boston, MA, reports to the Manager, Facilities & Operations, and has a team of peers across the country and globe for support and camaraderie.  

The Expertise and Skills You Bring 

• Undergraduate degree or 5 or more years of experience. 

• Proven track record and interest in hospitality. 

• Familiarity with the financial services industry and/or corporate real estate is valued. 

• Excel with meeting new people and networking and have a conscientious and respectful demeanor. 

• Have a consumer-first mentality with the ability to identify and deliver against unmet needs. 

• Ability to multi-task and support unplanned work as needed. 

• Excellent communication and social skills. 

• Demonstrate integrity, dependability, accountability. 

• Ability to problem-solve through a collaborative, team-oriented approach. 

• Proficiency with Microsoft Office suite

• Staffing of local Hospitality Hubs, the command center for site services and associate needs.   

• Manage the daily requirements of the music program. 

• Monitor texting application and email inbox that allows associates to easily contact the team for assistance. 

• Support the implementation of initiatives, processes, and strategies to further visitor and associate experience. 

• Communicate upcoming events to associates and onsite service teams. 

• Partner with other real estate functions to ensure quality building standards are met. 

• Support for meetings and events and conference room administration. 

• Contribute to documentation of operating procedures, training, and other resources as needed. 

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