Team Lead

Description

Who are we?

OKIN Process is a fun, fast paced environment focused on making operations function better for our clients by providing front and back-office outsourcing solutions. We assist established enterprises to manage and improve their business processes and scaling businesses to accelerate their business growth. We are the partner our clients turn to and trust to help constantly improve business processes and make work better.

Job Description:

Job Type: Salary

Pay: $18.00-$19.50 per hour

Schedule: Day Shift, Monday-Friday

Work Location: In-office (Hybrid option dependent on campaign assignment)

Summary:

We are looking for a highly motivated and engaging Team Lead to join our rapidly growing organization. The ideal candidate will have a passion for leading, supporting others, and has exceptional communication skills. They will play a vital role in coaching, developing, and fostering a culture of continuous improvement. The Team Lead will also be responsible for promoting and supporting the company's mission, core values, and goals.

Requirements

Duties Include:

• Listening to and addressing employee concerns

• Fostering a culture of respect, teamwork, and collaboration

• Working collaboratively with their team and other departments to provide solutions to challenges.

• Supporting/mentoring new and existing employees

• Supporting the onboarding experience and assisting new hires with acclimating to the company culture

• Evaluating employee performance to identify areas of improvement.

• Using a variety of coaching methodologies and providing timely feedback

• Providing back-up support during peak times or shortages

• Attending client meetings/trainings as needed.

• In collaboration with management, assists in the quality improvement process.

• Able to adapt to change quickly and professionally.

• Able to develop innovative solutions to complex challenges.

• Various other tasks as assigned

Qualifications:

• Proficiency with MS Office/G-Suite

• Excellent verbal and written communication skills

• Skills that strengthen relationships with internal and external stakeholders

• Must have excellent organizational skills.

• Excellent time management skills

• Problem solving skills.

• Ability to handle stress and tight deadlines.

• Highly detail oriented.

• Strong team collaboration and communication skills

• Able to learn complex cross-functional processes.

• Thrives in a fast paced, and dynamic work environment.

• Demonstrates a sense of urgency and can work independently

Experience:

• Contact Center Leadership: 2 years (Required)

• Program Management: 1 years (Preferred)

Benefits:

• 401(k) matching

• Dental insurance

• Disability insurance

• Employee assistance program

• Employee discount schedule

• Flexible spending account

• Health insurance

• Life insurance

• Paid time off

• Paid training

• Vision insurance

• Additional Info

This is a fantastic opportunity to join our company at a time of exciting growth and change. As an early member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at OKIN Process will know no limits! Eager to know more? Become a part of our team!