DEPARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

Division of Education and Compliance

1600 W Monroe Street, Phoenix, AZ 85007

Salary: $21.67 Hourly 

Grade: 18

Closing Date: 6/10/26

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Revenue (ADOR) our mission is to Serve Taxpayers! ADOR is looking for individuals who are committed to service, community, and teamwork. Come Join the ADOR Team!

The Tax Collector 3, Customer Care is responsible for the collection of delinquent tax liabilities of assigned cases on behalf of the Department of Revenue. Via ticketing system assignments, tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT) cases. This role contacts and completes the collection of tax liabilities and delinquencies via phone calls, emails, or other means of contact to negotiate payment plans and/or enforce collection activities. All work is to be completed while educating taxpayers and promoting voluntary taxpayer compliance. 

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Essential Duties and Responsibilities include but are not limited to:

• A tax collector 3, supports a Customer Care Collections team as assigned to include:
  
• Working with supervisors on a rotating basis to assist taxpayers that come into our building with tax issues
  
• Assisting with escalated calls from taxpayers
  
• Representing the team at offsite conferences
  
• Assists new hires via technical job training and shadowing
  
  Service Delivery
  
• Engages in inbound and outbound communication with taxpayers via phone call, email, or other means to resolve delinquent tax liabilities, as assigned
  
• Assist and answer questions/inquiries from taxpayers
  
• Refer and/or escalate taxpayer grievances to designated departments or unit leads/supervisors
  
• Keep record of interactions/transactions and record details of the inquiry and the actions taken
  
• Contact customers to respond to inquiries and/or to notify them of results or actions taken by the agency
  
• Obtain and examine all relevant information to assess the validity of inquiries
  
• Educates taxpayers and promotes voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
  
• Conducts case research, locates returns, and audits records, as assigned
  
• Negotiates payment arrangements for delinquent tax liabilities
  
  Collection Enforcement
  
• In accordance with ARS Title 42, initiates administrative enforcement to include the filing of tax liens, issuing of levies for rights to property, referring cases to the Order to Show Cause hearings, filing of complaints for suspension/revocation of Registrar Contractors licenses, filing of affidavits of tax deficiencies with the Arizona Liquor Board and Control, and filing liens with AZ MVD
  
• Issues subpoenas to obtain and verify financial information, determine abatements, administrative enforcement, and cases referred to the Attorney
• General’s Office for civil proceedings
  
• Files all public documents in statutory required locations
  
• Confers with attorneys on complex case issues, as needed
  
  Agency/Department Compliance & Continuous Improvement
  
• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs;