Customer service representative

Responsibilities / Tasks

Founded in Germany in 1881, GEA Group is a global leader in engineering solutions serving the food & beverage, dairy, pharmaceutical, and related industries. With more than 18,000 employees worldwide and a strong U.S. presence since 1929, GEA blends a proud heritage with forward-thinking innovation.

At GEA, we’re not just building equipment — we’re building lasting careers. Our strong culture, growth opportunities, and employee support are reflected in an average tenure of 5–11+ years.

Why Join GEA?

Start strong – Medical, dental, and vision coverage begins on your first day
Recharge and refresh – 12 paid holidays (including a floating holiday) plus 136 hours of PTO
Invest in your future – 7% 401(k) employer match
Keep learning – Tuition reimbursement to grow your education and skills
Live well – Wellness Incentive Program
Get support when you need it – Confidential Employee Assistance Program
Save smart – Flexible Health Savings and Spending Accounts

Essential Duties/Responsibilities:

• Customer Management & Communication
  • Serve as the primary point of contact for customers regarding OPRV and lab unit repairs.
  • Provide timely and accurate quotes for repair work based parts needs and inspection findings.
  • Communicate status updates, repair timelines, and additional findings proactively.
  • Ensure customer expectations are met through clear, professional, and timely communication.

• End to End Repair Process Management (OPRV & Lab Units)
  • Process customer purchase orders and enter all required information accurately in SAP.
  • Create and manage RGAs and hazard reviews to support receiving incoming valves and lab units into the warehouse.
  • Order required repair parts and track their arrival to ensure timely job progression.
  • Receive, inspect, evaluate, and repair OPRVs and lab units according to established standards.
  • Document repair steps, findings, part usage, and service details.
  • Prepare and package repaired items for return shipment, ensuring proper documentation and providing customers with tracking information.
  • Invoice completed repair jobs promptly and accurately.

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• Inventory & Parts Coordination
  • Maintain accurate inventory levels for OPRV and lab unit repair parts.
  • Perform regular stock checks and coordinate replenishment to prevent shortages.
  • Order parts for rental fleet repairs and track consumption accurately.
  • Rental Fleet Repairs
    • Inspect, troubleshoot, clean, and repair OPRVs and lab units in the rental fleet as needed.
    • Ensure rental equipment is maintained to the highest operational standard.
    • Document repair and maintenance activities for internal tracking.
  • Field Service Team Support
    • Assist the service team by preparing and shipping tools, repair kits, and equipment needed for field service jobs.
    • Ensure tools are clean, complete, and shipped on time according to technician schedules.
    • Track tool shipments and maintain organized service tool logistics.
  • Spare Parts Team Backup
    • Support the spare parts team during vacations or absences.
    • Monitor and respond to the spare parts shared inbox, ensuring timely customer communication.
    • Process parts quotes, orders, and inquiries as needed.
    • Assist with order entry, availability checks, and documentation.
  • Administrative Accuracy & Reporting
    • Maintain organized files, repair logs, RGA documentation, and customer communication records.
    • Ensure all SAP transactions are accurate for orders, inventory, repairs, and invoicing.
    • Complete repair reports for every job with precise technical details.