CARE Specialist, New Business Operations

As the New Business Operations Specialist, you're at the heart of the business responsible for handling newly submitted Individual Life & Individual Disability insurance policies as well as processing policy changes and payments in compliance with regulatory and business requirements. As a member of our CARE Team, your part of a dynamic group focused on achieving team goals and identifying ways to improve the consumer experience. As a CARE Specialist, you’re highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work, keep consumers informed during every step of handling their request, demonstrate genuine care, and actively engage with consumers to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate, and it’s also an acronym for Communicate, Advocate, Respond, and Empower – the actions needed to show CARE.

You will

• Be well organized and able to learn and perform a range of both straight‑forward and complex tasks, including new business initial review, policy issuance, processing payments, and policy changes across multiple lines of business.

• Develop and apply an understanding of operational and fraud controls and their role in mitigating risk and supporting business goals.

• Demonstrate empathy and consistently put the customer first when handling work.

• Contribute new ideas that drive positive change and continuous improvement.

• Actively stretch to build new skills in support of ongoing job advancement and long‑term career growth.

You are

• Motivated and inspired to do whatever it takes to positively impact our consumers’ lives and foster their well-being

• Comfortable communicating via various ways (e.g., email, phone, chat)

• Action-oriented with a strong desire and ability to learn and move quickly

• Inquisitive to ask questions to fully learn and comprehend your work

• Careful to use procedures and focused on the details to ensure your work is accurate

• Thoughtful and accountable to commitments and deadlines

• Confident and able to utilize resources and use logic to solve problems quickly

• Comfortable challenging status quo and offering new ideas and solutions

• Proactive communicator who can give and receive positive, constructive, candid feedback

• Flexible to contribute paid overtime equitable with your colleagues, as needed

• Highly focused on your own development and success, willing to accept stretch assignments, and create meaningful development and career plans based on your skill development needs

You have  

• A BA/BS degree or equivalent industry experience is preferred

• Skill for a consumer-centric mindset; you know what it takes to deliver exceptional Wow experiences

• Experience and a desire to be empowered problem solver and decision maker

• Strong collaboration with colleagues

• Exceptional and proactive communication skills and are confident to present ideas  

• Excellent organizational skills and attention to detail across a variety of assignments  

• Comfortable learning and using proprietary computer applications

Location  

The primary location for this position is our Bethlehem, PA, or Pittsfield, MA, office location for three days each week, and work from home eligible for two days each week. You must be able to come to campus at any time and the required number of in office days are subject to change.

Salary Range:

$42,830.00 - $64,250.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-be