Service Consultancy Coordinator with French or Dutch - Internship

<h3>Company Description</h3><p>We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.</p><h3>Job Description</h3><p>As a Partner Service Consultancy Coordinator, you are the first point of contact for our customers / partners on IT and Business Application related questions for our solutions.</p><p>What you will do:</p><ul><li>Process and solve cases incidents and service requests in a timely and qualitative way.</li><li>Investigate, process and document partner problems</li><li>Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigations.</li><li>Handle customer escalations, taking ownership of complicated issues and keep customers always updated of progress.</li></ul><h3>Qualifications</h3><p><strong>Must have:</strong></p><ul><li>Status of a student and availability to work for a minimum of 30 hours a week</li><li>Strong communication skills and fluent in<strong> French or Dutch and in English</strong> (verbal and written)</li></ul><p><strong>Nice to have:</strong></p><ul><li>ServiceNow experience</li><li>ITIL knowledge</li><li>Previous experience working in a Customer Service environment is an advantage</li><li>Strong communication skills</li><li>Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure</li><li>Motivation to learn complex things in a timely manner</li><li>Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service</li><li>Good analytical and problem-solving abilities</li><li>Ability to manage your own time to prioritize workload and meet deadlines</li><li>Friendly and professional manner with an enthusiastic positive approach to tasks</li><li>Able to use initiative and work alone, and as part of a team</li><li>Strong Team Player</li></ul><h3>Additional Information</h3><p>We offer:</p><p>A chance to participate in the development of a leading global software firm. You will have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other. </p><p>At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy. In addition, you can continue to grow your career into other positions and for example handle the cloud environments for our customers based on Azure infrastructure.</p>