Principal Technical Program Management

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. 

Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed.

As part of the Azure Customer Experience (CXP), Program Management Office (PMO) organization, the Customer Resiliency Program (CRP) team is a lean, agile, and extremely collaborative group of Technical Program Managers (TPM). We are customer-obsessed, empowered, and adept at working across engineering teams, key roles in the field (e.g. Cloud Solution Architects, Account Execs, Customer Success Account Managers) and other divisions in CXP to enable customers to get the most out of their investment in Azure. Our focus on making it easy for customers to build resilient, secure workloads and continue to evolve to drive the best customer experiences with Azure at scale.

We are looking for Principal Technical Program Manager to join our team. If this sounds like a charter you’d be passionate about, we’d love to talk to you.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

In this role, you will be a key part of the CRP team as a technically-deep contributor responsible for leading a virtual-team (v-team) to drive impact across initiatives including:

• Analysis of Customer and Market signals to develop the next wave of focus areas for customer resilience (e.g. Specialized workloads, AI) in collaboration with stakeholder teams.
• Identify opportunities and gaps in customer implementation of resiliency recommendations. May define and lead customer engagements to solicit feedback and understand their experiences with Microsoft’s products and services.
• Collaborates with others (e.g., Engineering, Marketing, Design) to ensure that they can satisfy customer requirements. Evaluates the market size and explores new opportunities for greatest value to the business.
• Perform analysis of program outputs to ensure effectiveness of customer journey experience.
• Brings product usage, product telemetry, and service data together to identify highly complex patterns, generate hypotheses, and build a plan to impact the program and/or products.
• Identify data needs and provide insights/analysis to expedite decision-making in partnership with Business Operations & Tooling team.
• Determines and leads process improvements to quickly scope insights.
• Partner with internal CXP teams to identify new standards for resiliency and security as related to resilience.

Successful candidate competencies:

• Interest in contributing to a diverse and inclusive team; demonstrated ability to have fun.
• Anticipates highly complex product/program issues from customers and stakeholders.
• Ability to communicate ideas effectively across a mix of stakeholders (executives to subsidiary teams to engineering teams)
• Demonstrated customer focus and end-to-end thinking across teams and experiences.
• Self-motivated, strategic thinker with an engineering-minded approach to solving problems.
• Knowledge of Azure Platform and being able to articulate at minimum 300-level, Azure solutions including value prop.
• Results driven and adaptable; thrives in a fast-paced environment.

Embody our Culture and Values 

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
   o OR equivalent experience.
• 3+ years experience managing cross-functional and/or cross-team projects.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are re