Dutch Customer Advisor for a Video Game Brand - Lisbon, Portugal

<h2><b>Come and work with us.</b></h2> <p> </p> <p><b>Do you want to be part of a team whose motto is Play Has No Limits?</b><br/> Are you <b>Dutch </b>native or fluent with strong <b>English </b>communication skills? <br/> Looking to make your career in a multicultural environment? <br/> <b>So we have the perfect opportunity for you</b>!<br/>  <br/> Your future project: join our <b>Dutch Customer Support</b> team.</p> <p> </p> <p>Our <b>client</b> is a world market leader gaming brand of home video game consoles and production company.</p> <p> </p> <p>As a customer service specialist in this project, your daily responsibilities will include:</p> <ul> <li>Respond efficiently and effectively to all customers’ enquiries within given timescales</li> <li>Develop and maintain a full technical knowledge of the client’s products and services</li> <li>Deal with all correspondence as requested/required</li> <li>Accurately log all calls and in line with procedures</li> <li>Responsibly maintain and update all job-related administrative forms</li> <li>Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff</li> </ul> <p> </p> <p> </p> <p>To succeed in the role, you will need to have:</p> <ul> <li>Proficient level of <b>Dutch (C1)</b></li> <li>Intermediate level of <b>English (B1)</b></li> <li>Previous experience in Customer Service preferred</li> <li>Impeccable communication skills</li> <li>A calm, cool and level-headed attitude in every situation</li> <li>Excellent self-organizing skills</li> <li>A proactive approach and willingness to work on own initiative</li> <li>Ability to work under pressure, in order to achieve deadlines and KPI’s</li> <li>Ability to adapt to a continuously changing environment and procedures</li> <li>Knowledge of Microsoft Office Pack (Word, Excel)</li> <li><b>Must hold EU citizenship or valid work permit</b></li> <li><b>Be a local candidate or willing to relocate to Lisbon, Portugal</b></li> </ul> <p> </p> <h2><b>Benefits.</b></h2> <p> </p> <ul> <li>Relocation package</li> <li>Competitive wages</li> <li>Paid professional training</li> <li>Employee discounts</li> <li>Private healthcare &amp; dental insurance (after six months of employment)</li> <li>Growth opportunities through various development programs</li> <li>Fun and engaging company-wide initiatives, including our EverBetter wellness program</li> <li>Job stability</li> <li>Life-long skills and experience</li> <li>Excellent work culture</li> </ul> <p> </p> <h2><b>Go further with Foundever®</b></h2> <p> </p> <p>We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. </p> <p> </p> <p><b>Apply today! </b></p> <p> </p> <p> </p>