Central Scheduler

Nashville General Hospital is hiring for a Central Scheduler for Patient Access Services as a full-time job in Nashville, Tennessee.

Shift Available: M-F between the hours of 7am-5pm

Central Scheduler Roles & Responsibilities:

• Schedules/Pre-Registers procedures for OR, SDS, PAT, CLI and Ancillary services
• Liaison between the OR and physician offices for scheduling procedures and ancillary services
• Enters demographic and insurance information correctly and in a timely manner in both PHS and STAR
• Willingly assists physicians as needed in an efficient manner.
• Ensures all messages are verified and returned to the appropriate party within 24 hours.
• Uses proper telephone and customer service etiquette when communicating with physicians, patients, visitors, internal and external customers Courteously receives, greets and directs patients, visitors and staff as needed.
• Performs clerical duties in accordance with procedures of assigned department as outlined in Policy and Procedure Manual
• Utilizes EasyLink to ensure orders are properly processed and filed in the correct folder for retrieval upon registration.

Communication Requirements

• Effectively interacts and communicates with patients, visitors, co-workers and hospital staff.
• Demonstrates respect, cooperation and support for co-workers and hospital staff.
• Demonstrates respect and courtesy for visitors and patients.
• Uses correct telephone etiquette in communicating over the telephone.
• Maintains strict confidentiality in matters relating to patients and hospital staff.
• Utilizes appropriate channels to communicate stressful situations and problem areas.

Department Responsibilities

• Fulfills responsibilities to department and co-workers and shows initiative in increasing skills.
• Attends called meetings and communicate accurate and pertinent information.
• Demonstrates promptness in reporting for work and in completing assignments.
• Demonstrates initiative in increasing skills; attends training programs as required.
• Provides assistance to new employees as needed.
• Recognizes situations necessitate supervision/guidance; seeks appropriate resources.
• Suggest ideas for Performance Improvement

Required Skills & Qualifications:

• Minimum of 1 year relevant clerical experience, healthcare preferred.
• Bilingual English/Spanish Preferred
• Excellent customer service and telephone etiquette required
• Solid knowledge of medical terminology
• Proficient computer skills; internet, typing, data entry
• High School Diploma (Equivalent) or Higher

• Medical, Dental, and Vision Insurance within first 31 days of employment
• Programs to reduce share of deductible and total out-of-pocket expenses
• Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
• Short and Long-Term Disability - up to 60% of eligible weekly pay
• Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
• 401K Retirement Plan - eligible up to IRS max limits and includes company contribution
• Shift and Weekend Differential Pay Offered on Nights and Weekends
• Tuition Reimbursement for employee and dependents
• 12 paid holidays - any holiday worked is another holiday banked
• Flexible Spending Accounts
• Onsite Gym
• Free Parking for all employees
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