Vice President, Digital Business General Manager

Description

Why SLFCU:

This is an exciting time in the organization’s 75-year history. Under the guidance of a new management team, the credit union has made a strategic pivot by broadening our addressable market. Our strategy is to be the economic engine of the Southwestern United States. We have a serious growth ambition, and we’re just getting started. This is an opportunity to come in on the ground floor and make an outsized impact.

We strive to offer benefits that help our team maintain a healthy work-life balance, including:

• Signing bonus and/or moving allowance
• Target annual performance bonus: 10% - 20% of base salary
• 401(k) plan + employer match – $0.67 of every $1 contributed, up to 6% of your salary
• Cash balance pension plan – 5% of your salary plus interest for each year of service
• Three (3) health insurance plan options, plus vision & dental insurance 
• Health Savings Account (HSA)
• $500 Lifestyle Spending Account (LSA)
• Basic life insurance at no cost to you, 3x your annual salary up to $400,000
• 15-25 days of PTO + bank holidays + 1 day of paid volunteer time per year
• 4 weeks of paid parental leave
• 12 weeks of FMLA + short-term disability based on years of employment

About SLFCU:

We are $4 billion in assets and growing. Our team is 500+ employees and 140,000+ members strong. We are headquartered in Albuquerque, New Mexico and have a presence in Northern California as well. Our strategy and vision is to be the economic engine for the entire Southwestern United States.

About the job:

Sandia Laboratory Federal Credit Union (SLFCU) is seeking a Vice President to be the General Manager of its Digital Business. Reporting directly to the Chief Digital Officer (CDO), the VP will build and manage new lines of business that contribute to deposit capture, loan originations, and income growth. This includes launching a new digital bank under a separate brand, establishing fintech partnerships that generate banking-as-a-service revenue, and generating growth with existing and new members.

What you’ll do:

• Team building and people management. You will build and lead a team of strategists, analysts, business development professionals, designers, and venture architects. We want you to attract new talent and put your own stamp on the team’s culture.
• Digital strategy development. In collaboration with the CDO, you will own the refinement, socialization, and implementation of the company’s digital strategy. The digital strategy includes our 10-year objectives, strategic pillars, 3-year focus areas, enabling capabilities, key performance indicators (KPIs), and a set of high-profile strategic initiatives.
• Building a new digital bank. You will identify the market segment, validate the needs of that segment, and define MVP products and services to be delivered to the market segment. You will build a 5-year business case and pro-forma financial statements. You will engage a core technology partner and operations partners, then build an internal and external team to support the new business. Finally, you will develop a new brand for the digital bank.
• Ongoing new venture development and management. Following the launch of the digital bank, you will build a pipeline of income-generating opportunities that can be enabled through digital channels. These may include fintech partnerships, as-a-service business models, and additional digital banks.
• Customer research. For each new venture you propose, you will oversee primary research (customer interviews), prototyping, and concept testing to document personas, identify human needs, and codify jobs.
• Business case development. For each new venture you propose, you will develop financial models and build business cases to explain the impact of the new venture on our income statement and balance sheet.
• Market research and digital trends monitoring. You will conduct secondary research, monitor market trends, and attend industry events as needed to keep your finger on the pulse of our competitors’, partners’, and potential partners’ activities.
• User experience (UX) design. You will partner with the Vice President of Digital Products & Experiences to bring your new ventures to life visually through user experience and user interface designs, journey maps, and personas.
• Cross-functional collaboration. You will work closely with VPs and Chief X Officers across our business to bring new ventures to life. Your primary collaborators will include the retail organization (branches, contact center, deposit operations), lending, technology, marketing, financial products, data, and the enterprise project management office (PMO). You will also manage and grow relations