Lead Certified Medical Assistant - Mat-Su Palmer Urgent Care

Why Join Us?

• Be Valued for What You Bring to the Team  – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance. 

Great people. Great benefits. Meaningful work. Join us and make an impact.

Mat-Su Palmer Urgent Care Address:

209 Evergreen Avenue | Palmer, AK | 99645

Hours of Operation: Monday-Friday 8:00AM-6:00PM | Saturday-Sunday 8:00AM-5:00PM

Job Summary

The Medical Assistant Lead - Urgent Care Center supports daily operations of the Urgent Care Center by serving as the primary on-site resource for staff training, competency development, and workflow support. The Medical Assistant Lead mentors and orients new team members, reinforces adherence to clinical protocols and regulatory requirements, and promotes a consistent, patient-centered care environment. The Medical Assistant Lead collaborates with center leadership to ensure high-quality service delivery, reliable processes, and a cohesive clinical team.

Essential Functions

• Performs ongoing training, orientation, and competency development for clinical staff, supporting new hires through the initial training period and facilitating ongoing skills reinforcement.
• Communicates coaching points, workflow guidance, and feedback in a professional and supportive manner that reflects organizational values.
• Conducts competency evaluations for clinical service representatives and Medical Assistants at hire and annually; identifies skill gaps and assists with remediation plans.
• Maintains new-hire training documentation, supports chart audits, and assists with quality assurance activities to promote accuracy and compliance.
• Maintains an advanced working knowledge of the electronic medical record and partners with appropriate team members to support best practices, documentation standards, and workflow consistency.
• Ensures team members receive appropriate training for their assigned roles and escalates training needs or performance concerns to the Practice Manager or training team as appropriate.
• Serves as the site lead for compliance activities, including but not limited to laboratory standards, X-ray safety, OSHA requirements, and regulated waste handling.
• Assists with operational needs by traveling to other Urgent Care Center locations to provide training, coverage, or workflow support as required.
• Performs all responsibilities of the Medical Assistant role, including patient triage, specimen collection, point-of-care testing, EKGs, wound care, medication administration within scope, immunizations, and documentation in the electronic health record.
• Works 12-hour shifts, including weekends and rotating holidays, based on operational needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 3-5 years of experience working as a Medical Assistant in a healthcare setting required
• Experience in an urgent care, emergency care, or ambulatory care setting preferred