Technical Writer

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

If you're a technical writer who's interested in explaining how products fit together to solve problems, Ping Identity is looking for you. We're looking for writers who can be deeply technical while putting themselves into the mind of the customer. Whether you work at a detailed level with one product or you put together features from multiple products, your focus is always on Ping's customers.              We are currently seeking a technical writer and are open to hiring remotely within the US. The ideal candidate will bring passion, creativity, and drive to a thriving content development group that values teamwork, collaboration, technical prowess, and attention to detail. You will report to the technical writing manager.               You will:       

• Create comprehensive technical documentation for a wide audience, including solution architects, security administrators, and developers.      
• Stay current on identity security technology and Ping Identity product releases.      
• Manage revisions to existing API documentation and create documentation for new APIs or new use cases.      
• Collaborate with lead writers, developers, product managers, and other stakeholders to define project requirements.      
• Develop documentation plans and schedules.      
• Achieve and maintain relevant product knowledge.      
• Maintain consistency in tone and style.                     

You have:      

• Bachelor’s Degree in English, Journalism, or a related field, OR Bachelor’s degree in Computer Science, Information Systems.      
• 2+ years of experience documenting, testing, and developing API documentation.      
• Experience with REST and Java APIs.      
• Experience with writing in a docs as code environment      
• Ability and initiative to learn new tools and technologies as required.      
• Excellent written and verbal English-language communication skills.      
• Strong attention to detail, with an eye for improving existing work.      

You have an advantage if:      

• Identity and Access Management (IAM) or security experience.      
• Experience with Markdown, AsciiDoc, or minimalist writing.      
• Experience using Git.        
• Experience with enterprise documentation projects and audiences.      
• Experience with content reuse.      
• IT or Application support experience.      

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves