Airport Security Representative III- Credentialing

Salary range: $63,401-$85,000

Posting expires: May 4, 2026

General Description and Classification Standards

The supervisor assists in the management of all aspects of the security credentialing program and operation for the airport in compliance with the TSA approved Airport Security Program and other applicable regulations. This position is one of high trust and is responsible for confidential and sensitive security information. This position requires effective skills to lead, train, and motivate a diverse staff, exercises considerable independent judgement and initiative, and maintains effective working relationships with stakeholders and the public.   

The individual in this role supervises and directs the work of the Airport Trusted Agents. This position requires independent work, discretion and diplomatic skill in explaining policies and working effectively with Airport personnel, local, state and federal agencies, corporations, tenants, and visitors. The supervisor assists in oversight of contract services for the badging system operation and maintenance, Direct Aviation Channeler, Interactive Employee Training Program, and appointment system, ensuring contract performance standards and compliance with 49 CFR Part 1542 and applicable Security Directives. 

Supervision Received

Works under general supervision. May work independently or with other staff with responsibility for the completion of assigned tasks. 

Essential Duties & Responsibilities

These are typical responsibilities for this position and should not be construed as exclusive or all-inclusive. May perform other duties as assigned. 

• Management of the day-to-day operation of the Security Credentialing Office and supervise the performance of contracts and staff.
• Develop and enforce security protocols to ensure Security Credential issuance procedures comply with Transportation Security Administration (TSA) Regulations and Security Directives.
• Conduct/respond to TSA audits and take appropriate corrective action.
• Retrieve and review FBI Criminal History Records Checks (CHRC) and TSA Security Threat Assessment (STA) results for applicants. Determine eligibility and approve/deny access level requests to Secured Areas of the airport.
• Develop and maintain collaborative relationships with the TSA, Transportation Security Clearinghouse (TSC), Customs and Border Patrol (CBP), Atlanta Police Department (APD), other federal agencies, and airport community for efficient and effective security operations.
• Review/maintain/develop Security Credentialing reports, metrics, and Standard Operating Procedures (SOPs).
• Conduct internal audits to ensure compliance to TSA security directives and SOPs of multiple programs to include the badge reverse audits and vehicle audit.
• Manage or assist in implementation of new or enhanced security systems and/or projects/programs.
• Ensure generation and distribution of security information accordingly.
• Monitor status and address inquiries or problems regarding credential applications. Contact customers and communicate with stakeholders regarding credentialing matters and regulatory requirements. Ensure excellent level of customer service is provided by staff.
• Manage and ensure proper auditable documentation is maintained regarding applications and dispositions per regulatory requirements.
• Meet with prospective airlines, tenants, concessionaires, and contractors to review the new company packages and Airport Security Credentialing procedures and ATL policies.
• Administer and update the Airport Security Credentialing office website as a customer service tool.
• Manage and track accounting and supporting paperwork for fingerprint and badging.
• Coordinate airport employee security meetings/committees and develop informational material and security awareness promotions.
• Assist with security investigations.
• Participates in the work of subordinates as required to maintain an efficient operation. Monitor communications, technology usage.
• Assists in supporting operational goals, maintain desired service levels, and takes action, when needed. 

Decision Making

Follows standardized procedures and written instructions to accomplish assigned tasks. May modify procedures based on circumstances encountered. 

Leadership Provided

Serves as the