Junior Digital Customer Success Manager, Warsaw

Fitch Solutions is currently seeking a Digital Customer Success Manager based out of our Warsaw office.

 

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

 

Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive, and you can make a meaningful impact.

 

About the Team

Join our growing team in Warsaw, Poland.

 

How You’ll Make an Impact: 

• Lead the digital onboarding process for new clients ensuring an optimal customer experience
• Utilise data and analytics to track usage patterns and identify risk and opportunities for growth
• Write engaging email copy to drive successful digital customer journeys
• Gather customer feedback and insights to inform product development and enhance customer experience 
• Provide regular updates on customer success metrics to internal stakeholders
• Deliver engaging content to customer support centre
• Design and deliver ‘office hours’ training sessions

 

You May be a Good Fit if:

• Previous experience in a customer success or marketing role with client facing experience
• Strong written English skills
• Resourceful and creative
• Excellent organizational skills  

 

What Would Make You Stand Out: 

• Proven customer first approach
• Good data and analytical ability
• Previous experience with customer success tools eg Gong and Gainsight
• Additional languages such as French, German, Spanish or Portuguese would be an advantage
• Previous experience of financial services

 

Why Choose Fitch: 

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals