Security Officer Customer Service

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Customer Service in Chicago, IL, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join Allied Universal as an Unarmed Security Officer in a commercial real estate location, where you will monitor and patrol assigned areas, stay visible to help discourage security-related incidents, and deliver outstanding customer service and communication. In this people-first role, you will support a welcoming environment through teamwork, integrity, and a reliable, agile approach that helps create a positive experience for tenants, visitors, and staff.

Position Type: Full Time

Pay Rate: $19.75 / Hour

Job Schedule:

DayTimeTue02:00 PM - 10:00 PMWed02:00 PM - 10:00 PMThur10:00 PM - 06:00 AMSat02:00 PM - 10:00 PMSun02:00 PM - 10:00 PM

What You'll Do:

• Provide customer service to tenants, visitors, and/or staff by carrying out site-specific procedures, access-related protocols, and when appropriate, emergency response activities at a commercial real estate location.
• Respond to incidents, maintenance concerns, and/or critical situations in a calm, problem-solving manner, documenting observations and communicating relevant details to management and/or first responders as needed.
• Conduct regular and random patrols throughout building common areas, entry points, parking areas, and the exterior perimeter to help to deter unwanted activity and identify unusual conditions.
• Monitor entrances, lobbies, and/or other assigned areas to help support daily operations, observe security-related concerns, and provide assistance with directions, escorts, and general inquiries.
• Complete routine reports related to patrol activity, incidents, and/or property conditions while following Allied Universal post orders and client-directed procedures.

Minimum Requirements:

• Being comfortable using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• The ability to lift up to 20 lbs is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

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