Sr. Learning Management System Administrator

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

General

• Works on assignments dealing with the routine and daily operation, use, and configuration of the Global Payments LMS.

• Manages community areas within the LMS including functionality, appearance, tabs, and settings.

• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.

• Acquires and maintains knowledge of current technology as it applies to LMS software and systems.

• Create and lead an LMS Community of Practice for instructors and administrators, providing subject-matter expertise to ensure effective and appropriate use of the system.

• Writes and maintains procedures and policies to ensure the security and integrity of systems/networks.

• Writes and maintains technical procedures and policy documentation.

• Collaborates with key stakeholders on opportunities to increase LMS engagement.

• Acts as an internal consultant by gathering requirements, analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.

• Creates and updates resources to train and support learners on how to use the technology for online and professional development.

• Support system implementations and upgrades including creation and maintenance of test cases, job aids, standard operating procedures, checklists, and timelines. 

User Management

• Oversees the management of user structures including the creation of user groups and learning audiences. 

• Monitors the HRIS user data feed and works with the IT support teams to make any necessary data or format updates.

• Maintains the system security framework, creating and editing new security roles and troubleshoots any system security-related issues.

Content Management

• Works with key stakeholders and Content Vendor Teams to develop and manage the course asset library.

• Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.

• Analyzes reporting data and recommends strategic direction to Talent Management team and other stakeholders.

• Creates and manages the overall course structure and sets up course programs based on specifications from stakeholders.

• Manages tracking of course revisions and history.

• Manages relationship with third party vendor; e.g. SkillSoft and facilitates the successful linkage of third party vendors courses to the Global Payments LMS (SumTotal).

Troubleshooting

• Troubleshoots and resolves issues relating to system access, content and functionality. Serves as a point of escalation for support issues, which may include interaction with LMS vendors and other support services.

• Reviews and monitors system performance.

Qualifications:

• Bachelor’s degree

• 5+ years experience in an LMS administrator or similar role

• Experience working directly with the SumTotal LMS.

• Experience  building Ad Hoc Views and Reports in Advanced Reporting

• Technical skills including troubleshooting and understanding of directory, file structures, and systems

• Ability to manage multiple projects at once

• Ability to troubleshoot and resolve technical issues

• Ability to collaborate with others at all levels of the organization as well as vendors

• Ability to gain new technical skills quickly

• Customer service skills and a responsive attitude

• Strong verbal and written communication skills with the ability to communicate complex technical concepts in layman’s terms

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expres