Assistant Branch Manager - St. Paul, MN

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference.

 

Position Overview:
The Assistant Branch/Contact Manager is responsible for assisting the Branch/Contact Center Manager by providing leadership support and in managing the day-to-day operations within a large location. This role is instrumental in ensuring employees are engaged and providing the best experience for our members.   Additionally, the Assistant Branch/Contact Center Manager is accountable for the daily operations including: scheduling to ensure staffing levels meet member need, address and coach employees through more complex member issues, and conducting branch/contact center verification reports.

 

Duties and Responsibilities: 

• Assist with on-site leadership of all aspects of daily operational activities of the branch/contact center
• Assists in creating and fostering team connections and belonging by building positive and connective relationships
• Assist in innovating and leading through change to leverage technology as appropriate
• Create and manage branch/contact center schedules and ensure staffing levels meet member need   
• Interview, hire, coach, train, and develop employees to successfully meet role expectations and expertise in partnership with the branch/contact center manager
• Assume responsibility for branch/contact center when manager is absent
• Effectively uses information to make sound decisions, understands risks
• Assist employees or members in solving complex account issues and escalated situations
• Ensure branch/contact center compliance with all Credit Union policies and procedures, state and federal laws, and regulations
• Conduct and complete monthly branch/contact center verification reports in partnership with the branch/contact center manager
• Assist with driving team performance and engagement by conducting frequent team meetings and individual employee dialogs; ensuring employees are informed of organizational news, changes in operational policy and procedures, and are focused on member service and organizational results
• In partnership with management, prepare and deliver written performance evaluations and performance actions
• Takes accountability for oneself and holds self accountable in performance, development, etc.
• Actively participate in community based/business development activities within the community we serve to promote awareness of Affinity Plus
• Has the knowledge, skill and ability to perform in the capacity of any member facing position to support their team
• Provide support to organizational initiatives involving promotions, projects, etc.
• Participate in local and statewide leadership development meetings 
• Other duties as assigned

 

Qualifications and Skills:  

• 2+ years of proven, progressive leadership experience required
• B.S./B.A. degree in business, finance or related field preferred or equivalent experience
• Experience in consumer and Real Estate lending, checking/savings accounts, IRAs, CDs, and other credit union products preferred
• Knowledge and understanding of State and Federal laws pertaining to Credit Union Industry 
• Ability to effectively coach, lead and motivate employees to achieve results
• Strong analytical skills required with a high degree of accuracy
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment

 

Workplace Environment: 

• Sitting 70-75% and Standing 25-30% 
• Working at a computer 90% of the day 
• Bending, twisting, kneeling, stooping or crouching when appropriate, on occasion 
• Repetitive movements, including but not limited to typing, mousing, phones, etc. 
• Lift, carry, push or pull up to approx. 50 pounds (supplies, etc.) 
• Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction

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