Senior Configuration Engineer (Hybrid/Barcelona - Spain)

At Emburse our mission is to help make our users’ lives – and their businesses – better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most – their family, community, or more rewarding work. We help CFO’s give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups and SMBs to enterprises such as Microsoft, Pinterest, Bosch, Bill &amp; Melinda Gates Foundation, and Estee Lauder. We have more than 18,000 customers and 12 million users globally.<br/>Configuration Engineers are responsible for configuring the application to requirements requested by Implementation Specialists/Consultants. These activities include: configuring the software through the user interface, through back-end databases, scripts and via software tools; tracking, managing and providing regular updates on the progress of requests, consulting on best practice configuration and keeping up to date on processes, tools and functionality.  <h3>What you'll do:</h3> <ul> <li>Understand the business requirements outlined in each request to create the most optimal solution </li><li>Configure the product to meet the complex needs and requirements of the customer (using Java, Python, JSON, Groovy, Jenkins, GitHub etc.) </li><li>Collaborate with project managers and customers to ensure SLAs are met and quality of configuration is maintained </li><li>Assist the project managers to gather requirements and consult with customers on the most optimal solution when required </li><li>Mentor other analysts and assist them with solution design and troubleshooting </li><li>Conduct peer reviews of configuration work completed by other analysts to ensure quality based on the original specifications </li><li>Use case tracking systems to track and manage requests </li><li>Provide excellent customer service to customers by phone, email and Salesforce </li><li>Acquire technical product knowledge through training, self-directed research and testing, and internal consultation </li><li>Test completed configuration to ensure solutions meet the original request </li><li>Proactively provide updates to project managers and follow up with customers where needed on active requests </li><li>Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities with colleagues </li><li>Key resource on implementations that are identified as higher-revenue, sensitive, complex and/or strategic </li><li>Recognize best practice improvements and offer suggestions for new best practices </li><li>Recognized SME within the implementation team on at least one specific module </li><li>Assist Configuration Analysts I &amp; II with complex functions and database queries </li><li>Collaborate with the various product teams to understand new functionality and assist in documenting the implementation process </li><li>Evaluate existing internal business processes, anticipate new requirements and identify areas for improvement</li><li>LI-LH</li><li>LI-Hybrid</li></ul> <h3>What we're looking for:</h3> <ul> <li>Bachelor’s degree in Computer Science or related field, or equivalent years’ experience</li><li>Minimum of 4 years’ experience in customer service, support, web design/development or related role </li><li>Strong knowledge and 3 years’ experience using Java, Python, Groovy, JSON, SQL</li><li>3 years’ experience in customer service, support, web design/development or related role </li><li>3+ years’ experience with Object Oriented Java experience in a technical environment </li><li>3+ years’ experience in SQL in a Production environment </li><li>2+ years’ experience with Java, Python, JSON</li><li>Knowledge of enterprise-level financial applications</li><li>Experience using Salesforce</li><li>Critical thinking and problem-solving ability </li><li>Ability to work in a fast-paced, deadline-driven environment under close supervision </li><li>Strong interpersonal communication skills (written and verbal); ability to explain technical concepts to non-technical users </li><li>Balance multiple concurrent requests within set workload expectations </li><li>Strong knowledge of business productivity software such as word processor and spreadsheet programs required, along with automation software experience</li><li>Learner’s mindset with drive and ability to consistently improve knowledge and abilities </li><li>Ability to apply analytical skills to validate results and troubleshoot issues using database queries </li><li>Effectively communicate insights and proposals to cross-functional team members and management and logs</li></ul>Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.