Sr. Manager, Customer Engagement, Walmart

Relocation Assistance Offered Within Country
Job Number #171278 - Rogers, Arkansas, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

The Senior Manager of Customer Engagement for Walmart is instrumental in driving customer satisfaction, deepening the Colgate-Palmolive-Walmart partnership, and optimizing our presence and performance with this key retailer. This highly visible role is responsible for leading a high-performing team to manage the Colgate-Walmart supply chain. The Senior Manager ensures Colgate’s portfolio remains consistently available, meets service level goals, and aligns with Walmart’s business priorities by fostering a motivated, collaborative environment.

Accountable for inventory, in-stock performance, and supply chain execution, the Senior Manager works closely with Walmart’s buying and replenishment teams as well as internal Colgate partners to deliver seamless end-to-end planning and execution. Collaborating across Commercial, Customer Service, End-to-End Network Operations, and Supply Chain Excellence, this individual supports the Joint Business Planning (JBP) roadmap, leads cross-functional initiatives, and acts as the main supply chain partner to the Commercial Key Account Leader, driving Walmart-specific objectives and delivering best-in-class results.

Responsibilities 

• Lead, mentor, and develop the Walmart support team, championing open communication and creating a collaborative, goal-driven environment.

• Coach team and develop their capabilities in customer engagement, problem-solving, and technical skills necessary to support Walmart’s evolving business needs.

• Promote a culture of accountability, teamwork, and continuous improvement, modeling Colgate’s leadership values in all interactions.

• Manage team workload and goals to align with current and future account requirements, ensuring optimal support coverage across all product categories.

• Leverage data analytics and reporting tools to optimize replenishment, minimize out-of-stocks, and support business reviews and Joint Business Planning (JBP) with Walmart.

• Drive process improvements and supply chain efficiency projects, ensuring Colgate products meet or exceed Walmart guest expectations
  
  

Required Qualifications

• Bachelor's degree in Business, Supply Chain, or related field

• 6+ years of experience in consumer packaged goods supply chain leading teams directly and cross functionally

• Expert understanding of replenishment, forecasting, and inventory management

• Proficiency with Excel, Google Sheets, SQL or similar reporting tools

Preferred Qualifications

• Experience managing replenishment activities with major retailers (Walmart, Target, etc.)

• Track record of delivering operational excellence and driving process improvement

• DOMO, Sigma, Snowflake,  Google sheets, Google Data Studio experience

• SAP/Kinaxis System knowledge

• Excellent communication and relationship-building skills, able to simplify complex issues for cross-functional partners and retailer stakeholders

• Ability to influence and build strong partnerships with both internal teams and Walmart contacts at various levels

• Oral Care (or adjacent health/beauty) category experience

Compensation and Benefits
Salary Range $139,000.00 - $175,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 h