Team Leader

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degreesF/-6degrees C, Fluctuating Temps hot/cold, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Will work with hazardous/toxic materials

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

Location/Division Specific Information

Kendall Area, Cambridge MA

Required travel on a weekly basis to Norton and Alewife

7:30am - 4:00pm Monday - Friday

How ULS makes an impact:

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

What you will do:

The position leads the daily supervision of a small team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, data analytics and reporting, meeting and presentation management.

• Effectively lead a diverse cross-functional team of on-site lab specialists. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
• Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews.
• Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits
• Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory
• Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities.
• Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives
• Be involved with and support safety programs such as hazard identification, conduct inspections and incident reporting/investigations as the need arises, and communicate and hold local staff accountable to safety expectations.
• Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively
• May perform other responsibilities as assigned by management

Requirements:

Education

High school diploma or equivalent required. Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

Experience

4+ years of experience in managed services in a laboratory setting.

Experience working in Good x Practice (GxP) environment and The International Air Transport Association (IATA) and the U.S. Department of Transportation (DOT) Hazardous Goods certification required, knowledge of OSHA General Industry requirements are also a plus.

Experience with handling large volumes of inventory and customer service.

Knowledge, Skills, Abilities

• Leadership and supervisory abilities and interpersonal skills are required to lead, coach, and enhance team culture; Basic understanding of employment/labor law regulations.
• Strong verbal and written communication skills. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Delivers communication in a punctual and professional manner. The ability to use excel to its fullest is a must.
• Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc. Use of software for reagent batch records and chemical inventory tracking.
• Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-p