Customer Success Architect

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

As a Customer Success Architect, you will work with clients to ensure that they are successful with Ping solutions. You will report to a Customer Success Manager and be part of our Customer Experience organization. You will work with our Professional Services and Technical Support Teams to guarantee a client's journey from purchase to production is smooth, well managed and technically sound . You will also monitor a client's ongoing health and establish a rhythm for client interactions that ensure each customer is optimised on their existing deployed solutions. You will partner with the Customer Success Managers to ensure each customer is optimised on their existing deployed solutions. Your job is to ensure that we bring value to our customers.

You Will:

• Provide clients with technical architecture recommendations for Ping solutions based on their identity and security needs
• Organize visibility into our product roadmap to help educate and engage customers
• Provide product demonstrations of Ping technologies
• Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
• Provide feedback to Product Management for future products or enhancements based on trends and requirements gathered during Customer Success process

You Have:

• Have at least 5 years' enterprise customer-facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
• Bachelor's Degree in Computer Science or equivalent experience
• Experience with Web Application Servers such as (JBoss, WebSphere, WebLogic or Tomcat)
• A track record in managing relationships with large enterprise clients
• Experience with Java and knowledge of web technologies
• E background in one or more Identity Management disciplines, such as: Authentication, Authorization, Federation, and Access Management
• Requires minimal management attention—self-managed.
• Experience with SFDC or equivalent CRM systems
• Desired Qualifications (though not necessary)
• General knowledge of protocols such as SAML, OAuth, or OpenID Connect, LDAP, SQL
• General knowledge of network topologies and relate protocols like HTTP/S, TCP/IP
• Experience with multiple operating systems
• Experience with Ping Identity solutions

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We ar