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Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

7a-330pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 0116 Nursing Supervision

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

Clinical Practice, Patient Flow, Patient Experience:

1. Leads with high reliability principles framework with goal of zero harm.

2. Facilitates implementation of the nursing process by providing support and direction and by acting as the clinical and administrative resource person.  In emergency situations assists with any operational needs.    

3. In collaboration with the Staffing Office, oversees and coordinates the work of nursing personnel in the absence of the responsible nurse manager or clinical director/associate director of nursing.  Assumes responsibility for incoming sick calls and notification of units as required.  Assigns/reassigns nursing personnel including critical care and acute care float personnel according to patient acuity/staffing changes.  Anticipates patient care needs on the following shifts and takes appropriate action to meet those needs.  Directs nursing staff to appropriate resource personnel for management of patient care problems.  Utilizes non-nursing, on call, personnel as appropriate.   

4. Manages Nursing Supervisors and Staffing Office Coordinators. This includes performance evaluations, scheduling, orientation and training, employee hires, employee payroll, and employee discipline.  Assures and maintains staff recruitment, development, and retention.  Monitors staff competency and recommends continuing education as necessary.

5. In collaboration with the Staffing Office, assigns one-on-one Observation Assistants and maintains an up-to-date list of patients requiring one-on-one observation.

6. Collaborates with the Transfer and Access Center, Physician Leaders, Nursing Leaders, Department Leaders to facilitate patient flow and manage/escalate barriers as needed.

7. Identifies intra/interdepartmental problems and works with appropriate managers to resolve them. 

8. Creates and sustains a collaborative, patient-focused environment supporting excellence in clinical and service practices.

9. Assures the efficient daily operations of assigned unit(s), including appropriate staffing levels, equipment and supplies, workflow, and productivity to meet patient needs. 

10. Implements nursing standards, policies, and procedures.

11. Assesses clinical nursing practice and makes appropriate recommendations and communicates pertinent issues and need for follow up to managers and directors. Offers guidance and support to nursing staff for nursing practice. 

12. Functions as resource support person to individuals/families in crisis with collaboration of social, spiritual, legal and security staff, if necessary. 

13. Maintains compliance with regulatory standards including, but not limited to, JC and DPH.

14. Ensures unit-based standards of care are in accordance with departmental, organizational and/or compliance related standards.

15. Provides support, guidance, and coordination of urgent treatment for hospital personnel related to health risk incidents in the absence of employee health.   16. Collaborates with Public Relations to provide accurate/current patient information during shift hours with adherence to blackout, law, and Medical Examiner enforcement guidelines. 

17. Ensures that a safe environment is maintained for all patients and for hospital personnel on duty. 

18. Directs procurement of equipment/supplies/records or other items necessary for patient care